At a Glance
- Tasks: Coordinate engineer appointments and optimise daily work routes for maximum efficiency.
- Company: Dynamic company in Belfast with a focus on customer care and teamwork.
- Benefits: Flexible hours, potential for permanent role, and supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a team where your organisational skills can shine and make a real difference.
- Qualifications: Experience in admin or scheduling roles, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
- Customer Care Advisor. Planner (Administrator)
- Contract -
- Until 31st December 2026 (Potential for extension or temp to perm)
- Location -
- Belfast, BT15 3HN
- Working hours - 7.5 hours a day (possibility to do overtime on Saturday)
Key Responsibilities
- Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
- Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
- Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
- Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
- Process work order variations and arrange follow-up appointments where additional work is required.
- Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly.
- Process invoices, job completion records and customer satisfaction surveys in line with company procedures.
- Support the onboarding and training of new employees on scheduling systems and company processes.
- Ensure compliance with company policies, quality standards, health & safety procedures and operational processes.
- Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests.
Essential Skills & Experience
- Previous experience in an administrative, scheduling, planning or coordinator role.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Strong communication skills with confidence handling telephone and email enquiries.
- Experience scheduling appointments, allocating work or coordinating field-based teams.
- Good knowledge of Microsoft Office, particularly Excel, Word and Outlook.
- High level of accuracy with data entry, record keeping and administration.
- Ability to work in a fast-paced environment while meeting strict deadlines and KPIs.
- Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workloads.
- Professional and customer-focused approach when dealing with clients, tenants and stakeholders.
- Ability to work independently as well as collaboratively within a team while maintaining attention to detail.
- For more info can reach out to me on +44 161 527 9461 or
Customer Care Advisor in Newtownabbey employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Newtownabbey
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guidant Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guidant Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor in Newtownabbey
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guidant Global.
How to prepare for a job interview at Guidant Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guidant Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guidant Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
