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- Tasks: Lead daily pension operations and drive process improvements for exceptional service.
- Company: Join a dynamic team within a high-profile benefits function.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact on pension services and support members with empathy.
- Qualifications: 5+ years in pensions administration and strong leadership skills required.
- Other info: Great stepping stone to senior roles in operations or benefits leadership.
The predicted salary is between 22 - 30 £ per hour.
Location: Filton or Broughton (Hybrid with on-site requirements)
Contract: 6-month initial contract (with potential extension)
Hours: 35 hours per week (4.5-day working pattern, flexible between 7am-7pm)
Clearance: BPSS+ (arranged via client)
Pay: £27.66 per hour PAYE / £37.00 per hour Umbrella
Join Us as a Pensions Operations Manager. We're looking for an enthusiastic and proactive Pensions Operations Manager to join our client's UK Group Schemes & Benefits team. This is a fantastic opportunity to take ownership of day-to-day pension operations, drive process improvements, and support colleagues and members with clarity, empathy, and professionalism.
In this role, you'll lead the delivery of pension administration activities, build strong relationships with internal and external partners, and contribute to wider business success. If you thrive in a fast-paced environment, enjoy improving ways of working, and are committed to exceptional service, we'd love to hear from you.
What You'll Be Doing
- Operational Leadership
- Oversee the daily activities of the in-house pensions team, including retirement cases, ill-health processes, death benefit recommendations, income protection claims, invoicing, and communication campaigns.
- Allocate and plan team resources to meet daily, weekly, and monthly targets.
- Stakeholder Management
- Build effective relationships with third-party pension administrators and internal specialists.
- Liaise with scheme members to resolve queries and provide a clear, supportive experience.
- Foster strong links across the wider UK organisation.
- Process & Performance Improvement
- Review, evaluate, and enhance processes to improve accuracy, efficiency, and service quality.
- Support ongoing pension-related projects alongside the Pensions Project Team.
- Implement changes following regulatory or company policy updates.
- Governance & Reporting
- Prepare accurate management information (MI) and reports for a variety of stakeholders.
- Support annual financial scheme audits (typically 1-2 per year).
- Ensure compliance with internal policies, pensions legislation, and best practice standards.
What We're Looking For
- Excellent communication skills (verbal, written and presentation).
- Strong organisational skills with the ability to prioritise effectively.
- A collaborative mindset with confidence to ask questions, seek clarity, and help drive improvements.
- High attention to detail and ability to work under pressure.
- Ability to coach, mentor, and support team members.
Experience
- Previous experience leading or supporting a pensions administration team.
- Solid pension administration background, ideally 5+ years.
- Experience in large organisations or specialist pension providers (e.g., Mercer, Capita) is highly desirable.
- Experience integrating pension plans within a business is a strong advantage.
Nice to Have
- Familiarity with Google Workspace (G-Suite).
- Experience coordinating events, supplier initiatives, or communication activities.
Why This Role Matters
You'll play a key role in ensuring pension scheme members receive accurate, timely, and compassionate support at every stage of their journey. You'll also help drive meaningful improvements in how pension services are delivered-making your impact felt across the organisation.
What's in It for You?
- Opportunity to lead and shape operational delivery within a high-profile benefits function.
- Exposure to complex pension schemes and large-scale projects.
- A supportive environment where your ideas and contributions are genuinely valued.
- Great stepping stone to senior operations, benefits leadership or specialist pensions roles.
Pensions Operations Manager (Filton or Broughton) in Newport employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Operations Manager (Filton or Broughton) in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its pension operations. Show us you understand their challenges and how you can help improve processes. Tailor your examples to highlight your experience in leading teams and driving performance improvements.
✨Tip Number 3
Practice your communication skills! As a Pensions Operations Manager, you'll need to convey complex information clearly. Grab a friend or family member and run through common interview questions to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Pensions Operations Manager (Filton or Broughton) in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in pensions administration and any leadership experience you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Pensions Operations Manager role and how your background aligns with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread! We appreciate attention to detail, so show us what you've got.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Guidant Global
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension administration and the specific processes mentioned in the job description. Familiarise yourself with retirement cases, income protection claims, and any recent changes in pensions legislation. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved processes. Think about how you allocated resources to meet targets or resolved conflicts within a team. This will demonstrate your operational leadership capabilities and your ability to drive improvements.
✨Build Rapport with Stakeholders
During the interview, highlight your experience in building relationships with both internal and external partners. Share specific instances where you’ve effectively communicated with stakeholders or resolved queries for scheme members. This will illustrate your collaborative mindset and strong communication skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to pension operations. Prepare by thinking through potential scenarios, such as managing a high-pressure deadline or implementing a new process. This will help you showcase your problem-solving skills and attention to detail.
