At a Glance
- Tasks: Analyse and solve customer issues in a dynamic team environment.
- Company: Join a leading telecommunications company with a supportive culture.
- Benefits: Competitive pay, hybrid working, and opportunities for growth.
- Other info: Flexible shifts and a chance to work from home half the time.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Experience in telecommunications and problem-solving skills required.
The predicted salary is between 38520 - 47080 £ per year.
Location: Newcastle - Cobalt Business Park, Building 9C (50% Home / 50% Remote)
Pay Rate: £204 per day - UMB rate
Contract: 27/09/2026 - 29/06/2027
Years of Experience: 3 to 5 years
What are we looking for:
- Primary skill - Telecommunications - P1
- Skill Required: Chat - Telecommunications (P1)
- Qualification: Other
Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems. Your day to day interaction is with peers within Hiring Manager before updating supervisors. In this role you may have limited exposure with clients and/or Hiring Manager management. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. The decisions you make impact your own work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.
Working Pattern:
Monday to Friday, 8:00am - 6:00pm (including Bank Holidays). Occasional weekend working (Saturday or Sunday), 8:00am - 6:00pm.
Customer Service Representative in Newcastle upon Tyne employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
