At a Glance
- Tasks: Support transport services for SEN and Adult Care users while managing a team.
- Company: Join a dynamic council team dedicated to community service.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Opportunity for career advancement in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office 365 required.
Contract: 3 months
Payrate: £20.96 per hr. via PAYE/ £25.70 per hr. via Umbrella
Location: Morden, UK Fully Onsite
MAIN PURPOSE
To assist the Passenger Operations and Fleet manager and the Supervisors in the delivery of the transport provision for SEN and Adult and Social Care service users. To provide administrative support to the manager and supervisors, including creating communications to staff, entering KPI data, assisting with data entry and route planning, and communicating with internal and external stakeholders (e.g. SEN Transport and parents/guardians). To be highly proficient in the Microsoft Office 365 suite and to be able to be trained to perform duties of a Transport supervisor. To manage, shape and drive improvements in the delivery of the Merton Transport Services (MTS) managed passenger journeys, providing operational oversight and leadership for all aspects of services delivered. To be responsible for the direct management of the team of Drivers and Passenger Assistants, working with the Passenger and Fleet Transport Manager and the Transport Operations Safety Manager to deliver services efficiently. To ensure that all services are cost effective, adopting a commercial approach to all services, delivering to the highest possible standards and in accordance with legislative and regulatory requirements. To ensure that all safeguarding and regulatory requirements are met, including DBS checks and that driving hours are recorded in line with legislation. To achieve high levels of communication and staff motivation through an open and responsive management style, monitoring individual and team performance in a systematic manner, including measuring performance against agreed objectives.
MAIN DUTIES AND RESPONSIBILITIES
Service Responsibilities
- To ensure the effective and efficient provision of a comprehensive passenger transport service and the objective monitoring and reporting of performance.
- To assist in continuously monitoring the standards of work of driver/attendants and passenger assistants ensuring their certification in relation to their enhanced DBS status, Driver CPC, Midas, PAT's and any other relevant training.
- To carry out spot checks on vehicles to ensure safety and legal requirements are being met.
- To learn to train and/or assist in training drivers, passenger assistants and other staff temporarily allocated to the service area.
- Identify training needs and arrange suitable staff training and development in conjunction with the Passenger and Fleet Transport Manager.
- Establish appropriate training and working systems to record training taken and positively manage risks.
- Ensure staff are trained and motivated to carry out their duties safely.
- To work closely with all departments to ensure your service helps shape future development activity.
- Ensure it meets the needs and aspirations of our communities, including liaising directly with parents/guardians regarding individual clients' needs.
- Take action to ensure that the service meets these needs.
- To ensure that all correspondence is of a high quality and is prepared in accordance with Departmental policy and corporate targets.
- To perform any other duties that may be required commensurate with the salary and grade.
Finance and Resources Responsibilities
- Use technology effectively with colleagues, stakeholders, and contractors to improve the effectiveness and efficiency of services delivered.
Staff
- To learn to lead and manage the staff in the team effectively including recruitment, performance management, sickness monitoring, training and communication and managing workload to take into account Council priorities.
- This will include leading and advising on appropriate team structures to adapt to the emerging commissioning and contract management responsibilities.
- Contribute to the promotion of Merton Council's vision and core values, including adopting a 'One Team' approach.
- To tackle poor performance positively and effectively.
- To ensure that all staff in the section are aware of and follow corporate and departmental health and safety policies and procedures.
Commissioning, Contacts and Relationship Management
- To assist in providing customers and clients the specified standard and level of service that is expected, managing and rectifying with staff any shortfalls in performance or delivering potential improvements that have been identified.
- To maintain a close working and effective partnership with stakeholders and partner boroughs.
- To develop/maintain effective partnership working with a range of organisations including internal and external stakeholders, including but not limited to: the Children, Schools and Families Department (Education), Community and Housing Department (Adult Services), SLWP, the Police, TfL, Schools, Faith Groups etc.
Knowledge
- To learn up-to-date and extensive knowledge and application of Transport-related services, including operational and regulatory matters.
- Financial procedures including budget management and reporting.
- To gain knowledge of Road Transport Act, Driver & Vehicle Licensing Requirements.
- To understand local government organisation and the services and key issues facing service delivery and improvement.
- To gain knowledge of the Council's Policy on safeguarding children and vulnerable adults.
- To gain knowledge of the Disclosure and Barring Service (DBS).
- To learn financial procedures including budget management and reporting.
- Ability to gain knowledge of the principles of Investors in People.
- To have knowledge of and commitment to equal opportunities.
Skill
- Ability to carry out risk assessments in accordance with H&S legislation with regards to passenger vehicles and make recommendations as necessary.
- Ability to undertake route planning and scheduling to meet client requirements and maximise optimisation of resources.
- Ability to communicate clearly and effectively with a range of stakeholders including: employees, clients; their carers, internal/external agencies and senior managers.
- Ability to develop, maintain and monitor operational statistics for both internal and external agencies and make recommendations as necessary.
- Ability to support the team to achieve strategic goals, manage a demanding workload and meet agreed deadlines.
- Ability to recognise and source relevant and appropriate data and information to manage and improve service performance, contractor performance and customer service and insight.
- Ability to interpret national legislation and develop policies and strategies to meet or exceed requirements.
- Ability to quickly analyse and interpret complex written, numerical and financial information.
Aptitude
- Ability to deliver high quality services that demonstrate value for residents.
- Innovative and imaginative approach to service improvements and meeting financial challenges.
- Creative, flexible and proactive approach to problem solving.
- Ability to identify and deliver commercial opportunities.
- A confident approach to managing demanding relationships with internal and external providers and contractors.
- Seeks feedback and uses all learning opportunities to increase self-awareness and create opportunities for personal development to improve performance.
Experience
- Ability to demonstrate experience of delivering and developing services.
- Experience of building and developing productive and collaborative working relationships with partners, suppliers and providers including the voluntary sector.
Special requirements
- A commitment to Equal Opportunities and the ability to assist in the development and delivery of equalities initiatives and meet the authority's Codes of Practice.
- Prepared to work outside normal office hours as required in the interests of the service, including responding to emergencies.
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Transport Admin Officer in Morden employer: Guidant Global
As a Transport Admin Officer with Merton Council, you will be part of a dedicated team committed to providing high-quality transport services for SEN and Adult Social Care service users. Our supportive work culture fosters professional growth through training opportunities and a collaborative environment, ensuring that every employee feels valued and empowered to make a difference in the community. Located in Morden, you will enjoy the benefits of working in a vibrant area with a strong focus on community engagement and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Admin Officer in Morden
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at Guidant Global! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Transport Admin Officer in Morden
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Guidant Global
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
