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For Companies At a Glance
- Tasks: Manage meter installations, maintenance, and customer support while resolving billing queries.
- Company: Join SSE, a leader in energy services committed to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in the energy sector while building valuable relationships.
- Qualifications: Customer service experience, problem-solving skills, and proficiency in Microsoft Office required.
- Other info: Expect a quick response within 2 working days if your application is successful.
The predicted salary is between 28800 - 43200 £ per year.
Join SSE as a Metering Advisor and play a crucial role in ensuring accurate and efficient metering services for our customers. You will be responsible for managing meter installations, maintenance, and troubleshooting, while providing exceptional customer support. Your expertise will help us maintain high standards of service and compliance. If you have a keen eye for detail, excellent communication skills, and a passion for delivering top-notch service, we invite you to be part of our dynamic team.
What is the Role?
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintaining high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft office applications including running reports and analysing excel based data.
What happens now?
After submitting your application for the role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days. We appreciate your patience and look forward to the possibility of welcoming you aboard.
Metering Advisor employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and metering services. Understanding the industry trends and challenges will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, practice scenarios where you resolve issues effectively and maintain a positive attitude, showcasing your ability to handle complex queries.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join online forums to connect with current employees or others in similar roles. This can provide insights into the company culture and expectations.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office, especially Excel. Be ready to share examples of how you've used data analysis in previous roles, as this is crucial for the reporting aspect of the Metering Advisor position.
We think you need these skills to ace Metering Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use specific examples that demonstrate your ability to manage customer relationships and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your familiarity with Microsoft Office applications and how you can use these skills to contribute to the metering team at SSE.
Highlight Relevant Skills: In your application, emphasise your communication skills and adaptability. Provide examples of how you've successfully managed customer expectations and maintained high service levels in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Guidant Global
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional customer service, be prepared to share specific examples from your previous experience. Highlight situations where you resolved customer issues effectively and maintained a positive relationship.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.
✨Familiarise Yourself with Metering Concepts
Brush up on basic metering concepts and terminology relevant to the energy sector. This will not only show your interest in the role but also help you answer technical questions confidently.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend or family member to refine your delivery and ensure you come across as approachable and professional.
