At a Glance
- Tasks: Support vulnerable customers with empathy during night shifts and handle administrative tasks.
- Company: Join a compassionate team dedicated to providing exceptional customer service.
- Benefits: Earn £12.70 - £14.00 per hour with a flexible 4 on/4 off shift pattern.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Previous customer service experience is essential; night shift experience is a plus.
The predicted salary is between 14 - 14 £ per hour.
Location: Angel Square
Contract: Fixed-term until 31st December
Salary: £12.70 - £14.00 per hour
Role Overview
We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.
Key Responsibilities
- Handle inbound calls from customers with empathy, professionalism, and care
- Support individuals at sensitive and emotional times, ensuring a high level of customer service
- Accurately record customer information and maintain detailed case notes
- Complete associated administrative tasks in line with company procedures
- Work collaboratively within a small team to ensure service levels are maintained
- Adhere to data protection, compliance, and internal policies
Skills & Experience
Essential
- Previous contact centre or customer service experience
Desirable
- Experience working night shifts
- Ability to handle sensitive conversations with empathy and professionalism
Key Skills
- Strong communication and active listening
- Emotional resilience and empathy
- Attention to detail and accuracy
- Ability to manage challenging situations calmly
Shift Pattern & Working Hours
- 4 days on / 4 days off shift pattern
- Working hours: 8:00 PM - 8:00 AM
- Average of 37.5 hours per week (over an 8-week period)
- 10.5-hour shifts per night
- Weekend work included
JavaScript is disabled in Manchester employer: Guidant Global
At our company, we pride ourselves on being an excellent employer that values compassion and resilience in our team members. Our Night Shift Customer Service Advisors enjoy a supportive work culture that prioritises employee well-being, with opportunities for professional growth and development. Located in Angel Square, we offer competitive pay and a unique shift pattern that allows for a balanced work-life experience, making it an ideal place for those seeking meaningful and rewarding employment.
