At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving queries and complaints.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in customer satisfaction and build valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Customer Experience Advisor (Administrator & Customer Service)
Contract: Until 6th September 2026
Location: Warrington, WA3 6FW
Working Shift: Monday to Friday: 12pm to 8pm & Saturday: 9am to 1pm
Key Responsibilities
- Respond to inbound customer enquiries via telephone, email, live chat, text messages, and Salesforce in a professional and timely manner.
- Deliver excellent customer service by resolving queries relating to services, pricing, invoices, collections, and account information.
- Handle customer complaints and service issues efficiently, following escalation procedures to ensure timely resolution.
- Schedule and book waste collections while maintaining accurate customer records and administrative documentation.
- Process customer requests including welcome packs, customer portal registrations, waste transfer notes, and other administrative tasks.
- Liaise with internal departments including Operations, Sales, and Customer Service teams to ensure seamless communication and issue resolution.
- Support the Sales team by logging leads, validating customer information, checking contracts, and assisting with pre-qualification questionnaires.
- Conduct customer satisfaction reviews and gather feedback to improve service quality and customer loyalty.
- Promote and identify opportunities to upsell and cross-sell company products and services while delivering a positive customer experience.
- Meet departmental KPIs and service level agreements, ensuring accurate data entry, timely case management, and high customer satisfaction levels.
Essential Skills
- Previous experience in a Customer Service, Customer Care, Contact Centre, Call Centre, or Customer Experience role.
- Excellent verbal and written communication skills with the ability to build strong customer relationships.
- Confident handling high volumes of inbound calls, emails, live chats, and customer enquiries.
- Strong administrative skills with excellent attention to detail and accurate data entry.
- Experience using CRM systems such as Salesforce or similar customer management software.
- Ability to manage multiple tasks, prioritise workload, and work effectively in a fast-paced environment.
- Excellent problem-solving and complaint resolution skills with a customer-focused approach.
- Competent in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
- Ability to work collaboratively with internal teams, including Operations, Sales, and Customer Support.
- Target-driven with the ability to work towards KPIs, service levels, customer satisfaction, and quality standards.
For more info contact me on +44 161 527 9461 or
Customer Experience Advisor in Manchester employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guidant Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guidant Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guidant Global.
How to prepare for a job interview at Guidant Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guidant Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guidant Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
