At a Glance
- Tasks: Support vulnerable customers with empathy during night shifts and handle administrative tasks.
- Company: Compassionate organisation dedicated to providing excellent customer service.
- Benefits: Flexible shift pattern, competitive pay, and a supportive team environment.
- Other info: Join a resilient team and enjoy a unique work-life balance.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in customer service and ability to handle sensitive conversations.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.
Key Responsibilities
- Handle inbound calls from customers with empathy, professionalism, and care
- Support individuals at sensitive and emotional times, ensuring a high level of customer service
- Accurately record customer information and maintain detailed case notes
- Complete associated administrative tasks in line with company procedures
- Work collaboratively within a small team to ensure service levels are maintained
- Adhere to data protection, compliance, and internal policies
Qualifications
- Previous contact centre or customer service experience
- Experience working night shifts
- Ability to handle sensitive conversations with empathy and professionalism, strong communication and active listening
- Emotional resilience and empathy
- Attention to detail and accuracy
- Ability to manage challenging situations calmly
Shift Pattern & Hours
- 4 days on / 4 days off shift pattern
- Working hours: 8:00 PM - 8:00 AM
- Average of 37.5 hours per week (over an 8-week period)
- 10.5-hour shifts per night
- Weekend work included
Night Shift Customer Service Advisor in London employer: Guidant Global
Join a supportive and compassionate team as a Night Shift Customer Service Advisor, where your role is vital in providing empathetic assistance to vulnerable customers during their most challenging moments. Our company fosters a collaborative work culture that values emotional resilience and offers opportunities for personal and professional growth, all while ensuring a healthy work-life balance with a 4 days on, 4 days off shift pattern. Located in a dynamic contact centre environment, we prioritise employee well-being and development, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guidant Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guidant Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Shift Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guidant Global:Your cover letter is your chance to shine! Tell us why you want to work at Guidant Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guidant Global!
How to prepare for a job interview at Guidant Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
