Human Resources Business Operations Officer in London

We are currently seeking a dedicated and experienced HR Business Operations Officer to join a dynamic Workforce & HR function with our Client. This role offers an excellent opportunity to contribute to a high-quality HR operations service, supporting the full employee lifecycle while ensuring compliance with policies and employment legislation.

Role Purpose

To provide a full range of HR operations across the employee lifecycle, ensuring all activity is compliant with policy and current employment legislation. You will work closely with HR Business Operations colleagues to deliver a high-quality Workforce & HR Front Door service, balancing self-service with appropriate support when needed. The role also requires leading and role modelling values and behaviours that promote a supportive and inclusive working culture.

Key Responsibilities

• Act as a generalist HR officer, providing advice (excluding casework) and operational support across employee lifecycle matters such as sickness absence, capability, disciplinary and grievance.
• Ensure all advice aligns with employment law, policies, and relevant frameworks (e.g. Green Book, NHS Agenda for Change).
• Follow and contribute to improving HR policies and processes to ensure accessibility and usability.
• Support service development including policy design, workforce development, and service improvements.
• Deliver HR & OD strategies through operational HR services.
• Contribute to a "one point of access" HR & OD Operations and Advisory Service.
• Support workforce activities including appraisals, restructures, recruitment, redundancy, TUPE, and employee development.
• Assist in organisational change initiatives and attend consultation meetings.
• Support recruitment and onboarding processes, including interviews and selection methods.
• Ensure compliance with statutory regulations and governance requirements.
• Provide HR policy and procedural guidance to the HR Service Desk.
• Work within SLAs and ensure consistency across workforce services.

Essential Knowledge & Skills

• Strong understanding of employment law and HR best practices.
• Ability to translate strategic objectives into deliverable outcomes.
• Experience influencing and advising stakeholders across the employee lifecycle.
• Strong communication skills, both written and verbal.
• Ability to lead, motivate, and collaborate effectively.
• Analytical and problem-solving capabilities.
• Commitment to equality, diversity, and quality service delivery.
• Ability to work within structured frameworks and service level agreements.

Experience & Qualifications

• Extensive experience in HR operations or HR business partnering.
• Experience across a wide range of workforce topics.
• Experience managing service delivery within time and budget constraints.
• Management qualification or equivalent experience.
• Relevant professional qualification (e.g. CIPD).
• Membership of professional bodies (e.g. CIPD, PPMA).
• Knowledge of strategic HR, workforce planning, OD, performance and talent management.

Core Competencies

• Performance management.
• Effective communication.
• Decision making.
• Structured problem solving.
• Working with dignity and respect.

Management Competencies

• Strategic awareness.
• Leadership and team development.
• Performance delivery.
• Project and programme management.
• Building high-performing teams.

The role may require flexibility to work evenings, weekends, or.