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- Tasks: Manage collections and reconciliations using the Effies system and Excel.
- Company: Join Informa, a global leader in connecting specialists through events and digital services.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact in a fast-paced role while honing your financial skills.
- Qualifications: Experience in credit control and strong Excel skills are essential.
- Other info: Encouraging atmosphere where all applicants are welcome to apply.
The predicted salary is between 28800 - 43200 £ per year.
At Informa, you will experience a dynamic, supportive environment where no two days are alike. As a global business, we connect specialists with knowledge through events, digital services and research. With over 10,000 colleagues across 30 countries, we are part of the UK’s FTSE 100. In Global Support, we offer expert assistance across various departments - tech, finance, legal, HR, and more - to help our teams and brands succeed.
We are seeking a detail-oriented and proactive Credit Control Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities- Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
- Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
- Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel.
- Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
- Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
- Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
- Escalation Management: Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate channels.
- Experience of credit control and collections essential.
- Proficiency in Excel, with experience in manual reconciliations and data management.
- Familiarity with awards management platforms or working in a collections role for an events company is highly desirable.
- Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.
- Must have experience in calling suppliers regarding collections, along with written communications.
We know the perfect candidate does not exist, so if you are interested in a temporary contract at Informa but don’t meet every requirement listed above, we still encourage you to apply. If this role isn’t the right fit, the next opportunity could be just around the corner - and you might be perfect for it!
Credit Controllers - IFGGJP00001151 in London employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controllers - IFGGJP00001151 in London
✨Tip Number 1
Get to know the company! Research Informa and its culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently discuss your experience in credit control and collections. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Be proactive! When you get the chance to connect with the hiring team, don’t just wait for them to ask questions. Share your thoughts on how you can contribute to their collections process and improve customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Informa and ready to dive into the exciting challenges they offer.
We think you need these skills to ace Credit Controllers - IFGGJP00001151 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. Use keywords from the job description to show that you’re a perfect fit for the role.
Show Off Your Excel Skills: Since manual reconciliations using Excel are key, mention any relevant projects or tasks where you've used Excel effectively. We want to see your proficiency shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re interested in this role. Share your passion for credit control and how your skills align with our needs at Informa.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Guidant Global
✨Know Your Numbers
Brush up on your credit control and collections experience. Be ready to discuss specific examples of how you've managed collections, reconciled accounts, and used Excel for manual reconciliations. This will show that you understand the role and can hit the ground running.
✨Excel Skills on Display
Since this role emphasises proficiency in Excel, prepare to demonstrate your skills. You might be asked about functions or how you handle data management. Consider bringing a portfolio of past work or examples that highlight your Excel expertise.
✨Communication is Key
Practice your communication skills, especially how you handle customer interactions. Think of scenarios where you’ve resolved issues or escalated problematic accounts. Being able to articulate these experiences will showcase your professionalism and ability to manage customer queries effectively.
✨Familiarise Yourself with Effies
If you have any prior experience with awards management platforms or similar systems, make sure to mention it. If not, do a bit of research on the Effies system and be prepared to discuss how you would approach managing customer accounts within it. Showing initiative will impress the interviewers!
