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For Companies At a Glance
- Tasks: Manage collections, perform reconciliations, and ensure accurate customer account records.
- Company: Join a dynamic team focused on credit control and customer service.
- Benefits: Flexible contract options, competitive pay, and valuable experience in finance.
- Why this job: Gain hands-on experience in credit control while enhancing your communication skills.
- Qualifications: Experience in credit control and proficiency in Excel are essential.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and proactive Credit Control Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
- Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
- Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel.
- Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
- Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
- Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
- Escalation Management: Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate channels.
Qualifications
- Experience of credit control and collections essential.
- Proficiency in Excel, with experience in manual reconciliations and data management.
- Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.
- Must have experience in calling suppliers regarding collections, along with written communications.
Credit Controller in London employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in London
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when making those outbound collection calls.
✨Tip Number 3
Be ready to showcase your Excel skills. Prepare some examples of how you've used Excel for manual reconciliations in the past. You might even want to bring a laptop to demonstrate your proficiency during the interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. We want to see how your skills match the role, so don’t be shy about showcasing your Excel prowess and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your communication skills and detail-oriented nature, and don’t forget to express your enthusiasm for the role.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guidant Global
✨Know Your Numbers
Before the interview, brush up on your Excel skills and be ready to discuss specific examples of manual reconciliations you've performed. Being able to talk about how you managed customer accounts and updated payment statuses will show that you're detail-oriented and proactive.
✨Practice Your Pitch
Since you'll be making outbound collection calls, practice how you would introduce yourself and explain the purpose of your call. Role-playing with a friend can help you sound confident and professional, which is key for handling customer interactions effectively.
✨Showcase Your Communication Skills
Prepare to discuss how you've handled customer queries in the past. Think of examples where you provided excellent customer service, especially in challenging situations. This will demonstrate your strong communication skills and ability to maintain professionalism.
✨Be Ready for Problem-Solving
Expect questions about how you would handle problematic accounts. Think of scenarios where you had to escalate issues and how you approached those situations. Showing that you can identify problems and know when to escalate them will highlight your proactive nature.
