At a Glance
- Tasks: Schedule and manage appointments to optimise workflow for engineers and enhance client satisfaction.
- Company: Join a dynamic team focused on regeneration services with a commitment to quality.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a collaborative team with excellent career development opportunities.
- Why this job: Make a real difference by ensuring projects run smoothly and clients are happy.
- Qualifications: Strong organisational skills and experience in administration, especially with MS Office.
The predicted salary is between 25000 - 30000 £ per year.
General Overview: The Customer Care Advisor/Planner is responsible for the effective scheduling and administration of works within the Regeneration Services team. This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities align with the company’s quality standards. The Customer Care Advisor/Planner plays a key role in managing variations, coordinating follow-up appointments with Tenants, Clients and operatives, and maintaining high administrative accuracy to enhance operational efficiency and client satisfaction.
Key Accountabilities:
- Scheduling and Workflow Management: Efficiently schedule appointments using the relevant planning/response system, ensuring that all tasks are allocated and completed within client timescales.
- Client and KPI Management: Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently.
- Routing and Efficiency: Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines.
- Variation Processing and Follow-Up: Handle any project variations, ensuring that these are processed promptly and that necessary follow-up appointments are arranged in a timely manner.
- Administrative Support: Administer invoices, conduct customer satisfaction surveys, and maintain accurate records in line with company procedures.
- Stakeholder Coordination: Liaise with client counterparts, Operatives, Supervisors and customers to ensure smooth project operations and communication.
- Quality and Standards Compliance: Adhere to and promote company quality standards, procedures, and processes in all aspects of work.
- Property and Workspace Management: Maintain company property, ensuring that work areas are clean and tidy, and that all health and safety guidelines are followed.
- Training and Support: Assist in the training and onboarding of new starters as required, ensuring they understand their role and responsibilities.
- Any other reasonable management request.
Qualifications or Required Experience:
Essential:
- Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
- Professional attitude and approach to work, maintaining a high standard of conduct at all times.
- Competence in operating MS Office software, particularly Excel and Word.
- Previous experience in an administrative role, preferably within a similar industry.
Desirable:
- Experience working within partnership arrangements, particularly in the context of responsive repairs contracts.
- Understanding of local government operations and familiarity with Registered Social Landlords (RSLs).
- Knowledge of appointment processes and systems used in construction or regeneration services.
Customer Care Advisor/Planner in Lisburn employer: Guidant Global
As a Customer Care Advisor/Planner, you will thrive in a dynamic work environment that prioritises employee development and satisfaction. Our company fosters a collaborative culture where your contributions are valued, and we offer comprehensive training programmes to enhance your skills. Located in a vibrant community, we provide competitive benefits and a supportive atmosphere that encourages work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor/Planner in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guidant Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guidant Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor/Planner in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guidant Global:Your cover letter is your chance to shine! Tell us why you want to work at Guidant Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guidant Global!
How to prepare for a job interview at Guidant Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
