At a Glance
- Tasks: Provide top-notch advisory service and resolve customer queries across various channels.
- Company: Join a dynamic team within a leading employment business.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Opportunity to work in a collaborative environment with potential for career growth.
- Why this job: Make a real difference by enhancing customer experiences and building strong relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Start date: 3rd Aug
3 Months Contract
Main purpose of the job:
Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible, and in line with agreed procedures, the One Desk Advisor will provide first contact resolution, taking ownership of queries to point of resolution. Take responsibility for managing and dealing with contacts that are assigned to them, ensuring that accurate and customer focused responses are given within relevant SLA's and within company policy/process. To deliver this service it is key that excellent working relationships are built with internal and external stakeholders.
Duties and responsibilities:
- Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
- Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
- Clearly understand and work within service delivery boundaries and published Tier 2/internal escalation routes.
- Collaborate and engage with the wider PS Hub community to provide a responsive, consistent, and forward-thinking service.
- Be seen as an expert in general and company specific and relevant policies, processes, technology and systems.
- Develop effective, positive relationships with customers, departmental contacts, and PS colleagues to positively assist in meeting their business needs.
- Provide a flexible working approach, with the ability to support the wider PS Hub teams when required.
- Utilise training materials to provide query resolutions.
- Keep confidential records of customer interaction, transactions comments and complaints, using the tools provided.
- Provide a flexible service, and implement agreed modifications or workarounds where appropriate.
- Contribute to updating and maintaining training materials when requested.
Special working conditions: You may be required to work a shift pattern outside of standard office hours as a condition of this post. The precise hours and pattern of the shift will be determined by your line manager after consultation with you.
Isd - One Desk Advisor employer: Guidant Global
As a One Desk Advisor with us, you will join a dynamic team that prioritises exceptional customer service and professional growth. Our inclusive work culture fosters collaboration and innovation, providing you with the opportunity to develop your skills while making a meaningful impact on our customers' experiences. Located in a vibrant area, we offer flexible working arrangements and a supportive environment that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Isd - One Desk Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers through various channels, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your understanding of the role and how you can contribute. This not only demonstrates your enthusiasm but also helps you assess if the job is right for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Isd - One Desk Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the One Desk Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves interacting with customers through various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've successfully resolved queries in the past.
Highlight Teamwork and Relationships:Building relationships is key in this role, so don’t forget to mention your experience working collaboratively with others. We love seeing candidates who can work well with both internal teams and external stakeholders, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you understand the role of a One Desk Advisor inside out. Familiarise yourself with common customer queries and the processes involved in resolving them. This will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with customers through various channels, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries in the past, especially through phone calls or live chat.
✨Emphasise Teamwork
Highlight your ability to collaborate with others. Be ready to discuss how you've built positive relationships with colleagues and stakeholders in previous roles, as this is key to providing excellent service in this position.
✨Be Flexible and Adaptable
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in the past. Share examples of when you've had to modify your approach to meet customer needs or support your team.
