Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic helpdesk team to deliver top-notch maintenance services.
- Company: Join a forward-thinking organisation in Birmingham with a focus on teamwork.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Make a real difference by improving service delivery and enhancing team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Helpdesk Supervisor (Administration) employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor (Administration)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your fit for the Helpdesk Supervisor role.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their current challenges or how they measure success in the Helpdesk department.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to reiterate your enthusiasm for the position and the company.
We think you need these skills to ace Helpdesk Supervisor (Administration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and helpdesk experience, especially with CAFM systems like Maximo. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've managed teams and improved service delivery in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application showcases your excellent communication abilities. Whether it's through your CV or cover letter, let us know how you keep everyone in the loop and ensure smooth operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations. This shows you're not just familiar with the tools but also understand their impact on service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a team or improved performance. This is your chance to demonstrate how you can lead the Helpdesk Operators effectively and ensure high service delivery.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to engage with your interviewers by asking questions and responding thoughtfully to theirs. This will showcase your stakeholder engagement abilities.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in helpdesk operations. Prepare some scenarios where you identified risks and implemented solutions. This will demonstrate your proactive approach and problem-solving mindset, which are crucial for the role.