Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic helpdesk team to ensure top-notch service delivery.
- Company: Join a forward-thinking company in Birmingham with a focus on teamwork.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Make a real difference by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Help Desk Admini/Supervisor employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Admini/Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the key responsibilities listed in the job description, especially around managing teams and ensuring service delivery.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about their current challenges in helpdesk operations or how they measure success in the role. This shows your interest and helps you gauge if the job is right for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the Helpdesk Supervisor role.
We think you need these skills to ace Help Desk Admini/Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Supervisor role. Highlight your leadership experience and any relevant helpdesk operations you've managed, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience with CAFM systems like Maximo!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects your ability to engage with stakeholders effectively. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a team or improved service delivery. This will show that you can lead the helpdesk team effectively.
✨Understand KPIs and Compliance
Familiarise yourself with key performance indicators relevant to helpdesk operations. Be prepared to discuss how you’ve monitored and improved KPIs in previous roles, as well as your understanding of compliance requirements.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you would liaise with engineers, management, and clients to ensure smooth service delivery.