At a Glance
- Tasks: Provide top-notch admin support and customer service in a dynamic environment.
- Company: Join a forward-thinking team at Northan Compound in Exeter.
- Benefits: Earn £13.22 per hour with a 6-month contract and 40 hours weekly.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Be part of a team that values efficiency and customer satisfaction.
- Qualifications: Strong organisational skills and a knack for data management are essential.
The predicted salary is between 13.22 - 13.22 £ per hour.
Location: Northan Compound Land, Exeter EX2 8NJ
Pay Rate: £13.22 per hour (PAYE)
Contract: 6 Months (Till Dec)
Hours: 40 hours per week
Job Purpose
To provide efficient administrative, customer service, and operational support within the Service Centre, ensuring accurate data management, effective communication, and smooth day-to-day operations. The role requires a proactive and detail-oriented individual who can work independently, manage multiple priorities, and support both internal and external stakeholders.
Key Responsibilities
- Customer Service & Communication
- Answer inbound telephone calls in a professional, polite, and efficient manner.
- Accurately log customer enquiries, complaints, and service requests within Salesforce.com.
- Build and maintain strong relationships with internal and external customers.
- Ensure prompt resolution of customer complaints, with a focus on customer satisfaction and retention.
- Assist Credit Control with outstanding debt queries through effective investigation and resolution.
- Welcome visitors, organise meeting rooms, and arrange refreshments as required.
- Administration & Data Management
- Perform data checking, validation, interrogation, and updating of spreadsheets and internal systems.
- Transfer and update information from spreadsheets into bespoke software applications.
- Process information and documentation requests in a timely and accurate manner.
- Maintain accurate records and documentation within Salesforce.com and other business systems.
- Order and manage office stationery and supplies.
- Operational Support
- Support the daily driver debrief process, recording issues and actions taken.
- Monitor waste collection rounds, tracking progress and reporting any issues to the management team.
- Reallocate work between waste collection rounds to ensure operational efficiency.
- Investigate operational data, identify issues, and provide solution-focused recommendations.
- Operate the weighbridge for incoming and outgoing waste movements.
- Input weighbridge tickets, photographs, and associated documentation accurately into company systems.
- Health, Safety & Compliance
- Ensure all work is carried out in accordance with company Health & Safety policies, procedures, and relevant legislation.
- Maintain compliance with company processes and operational standards.
- Participate in required training and development activities.
- General Duties
- Support the Administration Coordinator and management team with ad hoc projects and tasks.
- Undertake additional duties as reasonably required to support business operations.
- Contribute positively to team objectives and continuous improvement initiatives.
Skills & Qualifications
Essential
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Good numeracy skills and confidence working with data.
- Strong IT skills, including Microsoft Office applications and database systems.
- Excellent telephone manner and interpersonal communication skills.
- Ability to investigate and analyse information to identify solutions.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Professional, proactive, and adaptable approach to work.
Desirable
- Experience using Salesforce.com or similar CRM systems.
- Experience within customer service, administration, logistics, waste management, or operational support environments.
- Knowledge of weighbridge operations and transport/logistics processes.
Administrator - Exeter employer: Guidant Global
Join our dynamic team in Exeter, where we prioritise a supportive work culture that fosters professional growth and development. As an Administrator, you'll enjoy competitive pay, a collaborative environment, and the opportunity to make a meaningful impact through efficient customer service and operational support. We value our employees and provide ongoing training and development opportunities to ensure you thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guidant Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guidant Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator - Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guidant Global.
How to prepare for a job interview at Guidant Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guidant Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guidant Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
