At a Glance
- Tasks: Provide top-notch customer service and manage ad-hoc requests with a focus on efficiency.
- Company: Join a dynamic team in Ellesmere Port, with occasional travel to Bolton.
- Benefits: Earn £13.23 per hour, enjoy a supportive work environment, and gain valuable experience.
- Other info: Flexible role with opportunities for process improvement and career growth.
- Why this job: Be the vital link between customers and operations, making a real difference every day.
- Qualifications: Strong communication and organisational skills, with proficiency in Microsoft Office and Google tools.
The predicted salary is between 27500 - 30000 £ per year.
Hours: Monday to Friday, 40 hours per week 8:00am to 5 pm (30 mins unpaid lunch)
Location: Ellesmere Port, UK - Travelling adhoc to Bolton (adhoc for training and cover only)
Contract: 3 Months
Payrate: £13.23 per hr. via PAYE
PURPOSE: To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction/reaction. To provide high-quality customer orientated advice and information to a key Client customer either face to face or virtually, be it internal or external. To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes. To utilise both client electronic systems to deliver our services. To be the interface between the operatives and the business in regards to required delivery.
RESPONSIBILITIES
- No direct people management responsibilities.
- To be the interface between the customer and the business where applicable to deliver administrative functions.
- Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.
- Work with internal and external service providers, booking collections, dealing with queries.
- Raise purchase orders and administrate invoicing as standard.
- Responsible for individual contract administrative functions to be defined.
- Direct contact with Contract Controls Supervisor and their respective Administrative team and function.
- Support the security clearance process, attend client meetings and contribute towards the collation of KPI data.
- Train in payroll and provide adhoc support for another Client site in Bolton during periods of annual leave and sickness.
- Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason.
CUSTOMERS
- Regular contact with internal and external customers as required.
- To ensure processes and procedures are followed effectively.
- To deliver all SLAs required by the contract in respect of reporting and administrative function.
- In this role the holder must be able to be flexible & adaptable to changes as the client frequently make them to the systems and needs.
- In this role the holder must be aware of foreseeable changes in order to prepare for them.
SUSTAINABILITY
- Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements.
SKILLS
- Good Communication skills - Proficient.
- Strong Organisational skills - Proficient.
- Good people engagement skills - proficient.
- Good level of Google and Microsoft skills - proficient.
BEHAVIOUR
- Team player.
- Able to work on own.
- Good interpersonal skills.
EXPERIENCE
- Proficiency in using Microsoft office & Google document systems.
- Strong communication skills.
- Ability to build and maintain effective relationships with internal and external customers.
- Ability to plan and coordinate effectively and have a strong awareness of deadlines.
QUALIFICATIONS AND SKILLS
- Essential: Good organisational skills with the ability to prioritise; Excellent knowledge of MS Office, in particular Excel; Excellent attention to detail; Problem solving and initiative; Experience in working to deadlines.
- Desirable: Ability to identify trends and efficiencies/best practice/optimisation opportunities; Industry administration experience.
Contract Controller in Ellesmere Port employer: Guidant Global
At our Ellesmere Port location, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. As a Contract Controller, you will benefit from a collaborative culture that encourages innovation and adaptability, while also enjoying competitive pay and the opportunity to engage with a diverse range of clients. With flexible working arrangements and a commitment to sustainability, we are dedicated to providing meaningful employment that empowers our team members to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Controller in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Contract Controller role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or improved processes in previous roles. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contract Controller in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Controller role. Highlight your experience with customer service and administrative tasks, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the role and how your skills align with our needs. Keep it concise but engaging – we want to see your personality come through!
Showcase Your Skills:Don’t forget to highlight your proficiency in Microsoft Office and Google systems. We love candidates who can demonstrate strong organisational and communication skills, so give examples of how you've used these in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guidant Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Contract Controller role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves regular contact with internal and external customers, be prepared to demonstrate your strong communication skills. Think of examples where you've effectively engaged with clients or resolved issues, and be ready to share these during the interview.
✨Be Ready to Discuss Process Improvements
The job requires suggesting process improvements, so come prepared with ideas. Think about any previous experiences where you identified inefficiencies and how you addressed them. This shows initiative and a proactive approach, which is key for this position.
✨Demonstrate Flexibility and Adaptability
Given that the role demands flexibility due to changing client needs, be ready to discuss times when you've had to adapt quickly to new situations. Highlight your ability to manage multiple tasks and prioritise effectively, as this will resonate well with the interviewers.
