CUSTOMER SERVICE ADVISOR - CCU/OUTBOUND CLAIMS SUPPORT
Location: Tunbridge Wells
Workstyle: Hybrid (3 days per week in the office)
Hours: 37.5 hours per week, Monday to Friday, 8:30am-5:30pm
Rate: £12.73 per hour via PAYE
Start Date: 19th October 2026
Contract: Initially 6 months with a view to permanent, subject to performance meeting expected levels
ABOUT THE ROLE
Do you get a kick out of solving problems? Are you energized by speaking to customers? We're looking for a Customer Service Advisor to join our front-line claims team and help us deliver a seamless experience to customers when they need it most.
You'll develop strong expertise in our claims processes and services, becoming someone customers can rely on following an incident. Through proactive outbound contact, you'll guide customers through their claim journey, keeping them informed and ensuring they receive the right support at the right time.
Working in a fast-paced, supportive environment, you'll help deliver the level of service our customers expect from the AA. Some conversations may be complex or involve customers who are upset or frustrated-but that's where teamwork shines. Our colleagues support each other through challenging situations to achieve the best outcomes for our customers.
WHAT YOU'LL BE DOING
Make outbound calls to customers, third parties, repairers, and other stakeholders to progress claims efficiently
Gather key information, assess claim circumstances, and use your judgement to determine the best course of action
Continuously build your knowledge of our products, services, and claims processes to support diverse customer needs
Use available tools and resources to deliver the best possible outcomes
Manage your workload effectively, staying organised and focused while maintaining consistent, high-quality serviceABOUT YOU
We're looking for someone with:
Previous customer service experience, ideally within a call centre or telephony environment
A proactive approach-someone who takes initiative and doesn't wait to be told what to do
Good written English for case notes and internal communications
Strong communication skills and professional demeanour on the phone-your communication style is key to creating a great customer experience
The ability to remain calm and empathetic when dealing with frustrated customersIMPORTANT NOTE
Please note: if you have annual leave wi...
Customer Service Advisor - Outbound Claims Support employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
