At a Glance
- Tasks: Coordinate engineer appointments and optimise daily work routes for maximum efficiency.
- Company: Dynamic company in Belfast with a focus on customer care and teamwork.
- Benefits: Flexible hours, potential for permanent role, and supportive work environment.
- Other info: Opportunity for career growth and training in a collaborative setting.
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Experience in admin or scheduling roles, strong organisational skills, and good communication.
The predicted salary is between 24000 - 30000 £ per year.
- Customer Care Advisor. Planner (Administrator)
- Contract - Until 31st December 2026 (Potential for extension or temp to perm)
- Location - Belfast, BT15 3HN
- Working hours - 7.5 hours a day (possibility to do overtime on Saturday)
Key Responsibilities
- Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
- Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
- Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
- Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
- Process work order variations and arrange follow-up appointments where additional work is required.
- Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly.
- Process invoices, job completion records and customer satisfaction surveys in line with company procedures.
- Support the onboarding and training of new employees on scheduling systems and company processes.
- Ensure compliance with company policies, quality standards, health & safety procedures and operational processes.
- Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests.
Qualifications
- Previous experience in an administrative, scheduling, planning or coordinator role.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Strong communication skills with confidence handling telephone and email enquiries.
- Experience scheduling appointments, allocating work or coordinating field-based teams.
- Good knowledge of Microsoft Office, particularly Excel, Word and Outlook.
- High level of accuracy with data entry, record keeping and administration.
- Ability to work in a fast-paced environment while meeting strict deadlines and KPIs.
- Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workloads.
- Professional and customer-focused approach when dealing with clients, tenants and stakeholders.
- Ability to work independently as well as collaboratively within a team while maintaining attention to detail.
- For more info can reach out to me on +44 161 527 9461 or jinal. shah@guidantglobal. com
- #J-18808-Ljbffr
Customer Care Advisor employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
We think you need these skills to ace Customer Care Advisor
Scheduling
Planning
Coordination
Organisational Skills
Time Management
Communication Skills
Microsoft Office
