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- Tasks: Help customers by answering calls and emails, providing personalised solutions.
- Company: Join a dynamic team in a leading IT system development company.
- Benefits: Enjoy 25 days annual leave, discounts, and ongoing training opportunities.
- Why this job: Make a real difference by enhancing customer experiences and building strong relationships.
- Qualifications: Must have strong communication skills and relevant qualifications like NVQ Level 2 in Customer Services.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
What will you be doing? The difference you’ll make:
- Answering and recording all inbound calls and emails – ensuring resolutions are arranged and communicated effectively
- Always putting our customers first and finding personalised solutions to meet their needs.
- Building strong relationships with both internal and external customers to ensure we deliver the best service.
- Constantly seeking ways to improve the customer experience and resolve any challenges they may face.
- Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
- Supporting the business by promoting Client’s products and services to our customers.
- Embracing a curious and proactive attitude to continuously develop our knowledge and skills.
- Working collaboratively with other teams to deliver timely resolutions for our customers.
- Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.
Our must-haves. What you’ll bring:
- Proven Ability to put the customer first, whether it\’s face to face or on the phone.
- An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication.
- Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.
- Use strong planning and organisational skills to deliver excellent service.
- Show great interpersonal skills and pay attention to detail in everything we do.
- Be proactive, adaptable, and always willing to go the extra mile for our customers.
- Have a passion for personal and professional growth, and a commitment to exceeding expectations.
- Be open to a broad range of activities and able to adapt to changing business needs.
- Good attention to detail, speed of typing, and a friendly telephone manner are essential.
- A basic understanding of business finance and customer profitability is important.
- Be proficient in using Google Office Applications and able to learn new systems quickly.
- Take initiative and have a genuine interest in going above and beyond for customers.
- Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.
- Have the right to work in the UK.
What we can offer you:
- 25 days of annual leave
- Facilities parking and subsidised lunch
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
For more details you can reach me on +44 161 527 9461 or jinal.shah@guidantglobal.com
Seniority level
- Executive
Employment type
- Temporary
Job function
- Administrative and Customer Service
Industries
- IT System Custom Software Development
#J-18808-Ljbffr
Customer Advisor employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This way, you can chat about their products and services, showing you’re genuinely interested in what they do.
✨Tip Number 2
Practice your listening skills! During the interview, make sure you really listen to the questions being asked. It’s all about understanding their needs and responding with personalised solutions that highlight your customer-first attitude.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you’ve worked collaboratively in the past. They want to see that you can thrive under pressure and adapt to changing situations while keeping the customer at the heart of it all.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in putting customers first. We want to see how you've gone the extra mile to meet their needs, whether it's through phone calls or face-to-face interactions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences, especially those that relate to effective communication and problem-solving.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Advisor role. We love seeing candidates who take this extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Guidant Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities like answering calls and emails, and how to put customers first. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully listened to customers and resolved their issues in the past. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Team Spirit
This job requires collaboration with other teams, so be ready to discuss your experiences working in a team environment. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your flexible and can-do attitude.
✨Emphasise Your Proactive Approach
Employers love candidates who take initiative. Think of times when you went above and beyond for a customer or suggested improvements to processes. This will showcase your proactive mindset and commitment to enhancing the customer experience.
