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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Competitive pay, potential for contract extension, and a chance to make a difference.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT proficiency, and previous liaison experience required.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 11 - 17 £ per hour.
Contract: 3 months (possible extension)
Location: Coventry
Rate: £14.35 ph
Client: Equans
Company's overview
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Job Summary
We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies.
What You'll Do
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer.
- Strong presentation skills.
- Ability to work on own initiative.
- Knowledge of decarbonisation retrofit works and the associated requirements/processes.
- Hold a full clean driving license with the ability to travel to various locations in the region.
- Previous liaison officer experience.
What happens next?
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer/Tenant Liaison Officer in Coventry employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer/Tenant Liaison Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Resident Liaison Officer gig.
✨Tip Number 2
Prepare for interviews by researching EQUANS and their projects. Understand their values and how they engage with residents. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at EQUANS.
We think you need these skills to ace Resident Liaison Officer/Tenant Liaison Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience and skills, especially in communication and customer care, as these are key for this position.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the job. Use specific examples from your past experiences that demonstrate your ability to manage resident relationships and resolve issues effectively.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and stakeholders, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Familiarise yourself with EQUANS and their projects, especially in Coventry. Understand their focus on customer care and communication, as well as their commitment to health and safety policies. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully managed resident queries or complaints in the past. Be ready to demonstrate your interpersonal skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues quickly or manage multiple tasks. Practising these responses will help you feel more confident and articulate during the interview.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with Microsoft Office and any relevant software. You might even want to mention how you've used technology to improve communication or efficiency in previous roles.
