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- Tasks: Lead a dynamic customer service team and enhance operational efficiency.
- Company: Join a fast-paced records management operation in Coventry.
- Benefits: Earn £13.33 per hour with flexible hours and breaks.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real impact by mentoring and improving team performance.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 10 - 16 £ per hour.
Location: Coventry, CV6 (Fully Onsite)
Contract Length: 3 Months
Pay Rate: £13.33 per hour
Hours: 37.5 hours per week
Core Hours: 9:00am - 5:00pm (30-minute unpaid break + paid 15-minute AM & PM breaks)
Overview of the Role
We are seeking an experienced Customer Service Team Leader to support workflow management and supervise staff within a busy records management operation. You will play a key role in managing throughput, ensuring best practices are followed, and utilising available technologies to deliver excellent customer service and operational efficiency. You will also work closely with the wider management team to support operational staff and external stakeholders.
Key Responsibilities
- Leading and supervising the customer service and administration team on a daily basis
- Allocating team resources to meet SLA requirements and performance targets
- Monitoring team performance through KPIs and driving continuous improvement
- Training and mentoring team members to develop skills and maintain engagement
- Identifying and implementing process improvements to enhance efficiency and accuracy
- Collaborating with internal teams to resolve operational issues
- Ensuring compliance with health & safety procedures and company policies
- Overseeing safe and appropriate use of equipment
- Providing regular updates and performance reports to management
Experience & Skills Required
- Previous experience in an administration and/or customer service role
- Proven supervisory or team leadership experience
- Strong organisational and problem-solving skills
- Good working knowledge of Microsoft Office, particularly Excel
- Ability to work under pressure and meet deadlines
- Flexible, adaptable, and comfortable in a fast-paced environment
If you are an organised and proactive team leader looking for your next opportunity, we would love to hear from you.
Customer Service Team Leader in Coventry employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've led teams and improved processes in previous roles. This will help you stand out and demonstrate that you're the perfect fit for the Customer Service Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your previous experience in customer service and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've led teams or improved processes in the past. We love a good story!
Show Off Your Skills: Don’t forget to showcase your organisational and problem-solving skills in your application. Mention your proficiency with Microsoft Office, especially Excel, as it’s crucial for this role. We need to know you can handle the tech side of things!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you brush up on your customer service knowledge and leadership skills. Familiarise yourself with common KPIs and best practices in the industry, as well as any specific technologies mentioned in the job description. This will show that you're not just a good fit, but also genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you allocated resources effectively or improved team performance. Be ready to discuss your approach to training and mentoring, as this is key for the Customer Service Team Leader position.
✨Demonstrate Problem-Solving Skills
Be prepared to talk about challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your strong organisational and problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for monitoring performance, or how they measure success. This shows your interest in the role and helps you gauge if the company culture aligns with your values.