At a Glance
- Tasks: Provide top-notch customer service and manage ad-hoc requests with a focus on efficiency.
- Company: Join a dynamic team in Ellesmere Port, with occasional travel to Bolton.
- Benefits: Competitive pay of £13.23 per hour and flexible working hours.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and operations, making a real difference every day.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 27500 - 30000 £ per year.
Hours: Monday to Friday, 40 hours per week 8:00am to 5 pm (30 mins unpaid lunch)
Location: Ellesmere Port, UK - Travelling adhoc to Bolton (adhoc for training and cover only)
Contract: 3 Months
Payrate: £13.23 per hr. via PAYE
PURPOSE: To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction/reaction. To provide high-quality customer orientated advice and information to a key Client customer either face to face or virtually, be it internal or external. To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes. To utilise both client electronic systems to deliver our services. To be the interface between the operatives and the business in regards to required delivery.
RESPONSIBILITIES
- No direct people management responsibilities.
- To be the interface between the customer and the business where applicable to deliver administrative functions.
- Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.
- Work with internal and external service providers, booking collections, dealing with queries.
- Raise purchase orders and administrate invoicing as standard.
- Responsible for individual contract administrative functions to be defined.
- Direct contact with Contract Controls Supervisor and their respective Administrative team and function.
- Support the security clearance process, attend client meetings and contribute towards the collation of KPI data.
- Train in payroll and provide adhoc support for another Client site in Bolton during periods of annual leave and sickness.
- Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason.
CUSTOMERS
- Regular contact with internal and external customers as required.
- To ensure processes and procedures are followed effectively.
- To deliver all SLAs required by the contract in respect of reporting and administrative function.
- In this role the holder must be able to be flexible.
Contract Controller employer: Guidant Global
As a Contract Controller at our Ellesmere Port location, you will join a dynamic team that prioritises excellent customer service and fosters a collaborative work culture. We offer competitive pay, opportunities for professional growth through training, and the chance to make a meaningful impact by streamlining processes and enhancing client interactions. Our supportive environment encourages flexibility and adaptability, making it an ideal place for those seeking rewarding employment in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Controller
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Contract Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Controller role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer interactions or administrative tasks in the past. We love a good story!
Showcase Your Flexibility:Since the role requires flexibility, make sure to mention any experiences where you've adapted to changing demands or taken on additional responsibilities. We appreciate candidates who can think on their feet and adjust as needed!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Guidant Global
✨Know Your Customer Service Basics
Since the role revolves around providing excellent customer service, brush up on key customer service principles. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your ability to adapt and respond to changing demands.
✨Familiarise Yourself with Administrative Processes
Understanding the administrative functions related to contract management is crucial. Before the interview, review common administrative tasks like raising purchase orders and invoicing. This will help you speak confidently about how you can streamline processes and reduce waste.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach, so be prepared to discuss times when you've had to adapt quickly to new situations. Highlight your experience in supporting teams at short notice and how you manage changing priorities effectively.
✨Engage with the Role's Requirements
Take time to understand the specific responsibilities outlined in the job description. Prepare questions that show your interest in the role, such as how the team collaborates with internal and external service providers. This demonstrates your proactive attitude and eagerness to contribute.
