At a Glance
- Tasks: Provide top-notch customer service and manage ad-hoc requests with a proactive approach.
- Company: Join a dynamic team in Ellesmere Port, with occasional travel to Bolton.
- Benefits: Earn £13.23 per hour, enjoy a supportive work environment, and gain valuable experience.
- Other info: Flexible role with opportunities for process improvement and career growth.
- Why this job: Be the vital link between clients and operations, making a real difference every day.
- Qualifications: Strong communication and organisational skills, with proficiency in Microsoft Office and Google systems.
The predicted salary is between 13.23 - 13.23 £ per hour.
Hours: Monday to Friday, 40 hours per week 8:00am to 5 pm (30 mins unpaid lunch)
Location: Ellesmere Port, UK - Travelling adhoc to Bolton (adhoc for training and cover only)
Contract: 3 Months
Payrate: £13.23 per hr. via PAYE
PURPOSE:
- To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction/reaction.
- To provide high-quality customer orientated advice and information to a key Client customer either face to face or virtually, be it internal or external.
- To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes.
- To utilise both client electronic systems to deliver our services.
- To be the interface between the operatives and the business in regards to required delivery.
RESPONSIBILITIES
- No direct people management responsibilities.
- To be the interface between the customer and the business where applicable to deliver administrative functions.
- Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.
- Work with internal and external service providers, booking collections, dealing with queries. Raise purchase orders and administrate invoicing as standard.
- Responsible for individual contract administrative functions to be defined.
- Direct contact with Contract Controls Supervisor and their respective Administrative team and function.
- Support the security clearance process, attend client meetings and contribute towards the collation of KPI data.
- Train in payroll and provide adhoc support for another Client site in Bolton during periods of annual leave and sickness.
- Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason.
CUSTOMERS
- Regular contact with internal and external customers as required.
- To ensure processes and procedures are followed effectively.
- To deliver all SLAs required by the contract in respect of reporting and administrative function.
- In this role the holder must be able to be flexible & adaptable to changes as the client frequently make them to the systems and needs.
- In this role the holder must be aware of foreseeable changes in order to prepare for them.
SUSTAINABILITY
- Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements.
SKILLS
- Good Communication skills - Proficient.
- Strong Organisational skills - Proficient.
- Good people engagement skills - proficient.
- Good level of Google and Microsoft skills - proficient.
BEHAVIOUR
- Team player.
- Able to work on own.
- Good interpersonal skills.
EXPERIENCE
- Proficiency in using Microsoft office & Google document systems.
- Strong communication skills.
- Ability to build and maintain effective relationships with internal and external customers.
- Ability to plan and coordinate effectively and have a strong awareness of deadlines.
QUALIFICATIONS AND SKILLS
- Essential
- Good organisational skills with the ability to prioritise.
- Excellent knowledge of MS Office, in particular Excel.
- Excellent attention to detail.
- Problem solving and initiative.
- Experience in working to deadlines.
- Desirable
- Ability to identify trends and efficiencies / best practice / optimisation opportunities.
- Industry administration experience.
Contract Controller (3-Month) – Admin & Client Liaison employer: Guidant Global
At our Ellesmere Port location, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. As a Contract Controller, you will benefit from flexible working arrangements, comprehensive training opportunities, and a culture that values teamwork and innovation, ensuring that you can thrive while delivering exceptional customer service. Join us to be part of a company that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Controller (3-Month) – Admin & Client Liaison
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guidant Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guidant Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contract Controller (3-Month) – Admin & Client Liaison
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guidant Global.
How to prepare for a job interview at Guidant Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guidant Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guidant Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
