At a Glance
- Tasks: Provide top-notch customer service and manage ad-hoc requests with ease.
- Company: Join a leading environmental services company focused on sustainability.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a difference by improving customer interactions and streamlining processes.
- Qualifications: Strong communication skills and proficiency in Microsoft Office and Google Docs.
The predicted salary is between 30000 - 40000 £ per year.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Location: Ellesmere Port
Duration: 5 Months
Hours: 40.00 Hours/Week
Purpose: To always provide excellent customer service, act as the main point of contact for ad-hoc requests and customer service interaction/reaction. To provide high-quality customer-oriented advice and information to a key Veolia customer either face to face or virtually, be it internal or external. To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes. To utilise both client & Veolia electronic systems to deliver our services. To be the interface between the operatives and the business in regards to required delivery.
Required Experience:
- Proficiency in using Microsoft Office & Google document systems
- Strong communication skills
- Ability to build and maintain effective relationships with internal and external customers
- Ability to plan and coordinate effectively and have a strong awareness of deadlines
Essential:
- Good organisational skills with the ability to prioritise
- Excellent knowledge of MS Office, in particular Excel
- Excellent attention to detail
- Problem solving and initiative
- Experience in working to deadlines
Desirable:
- Ability to identify trends and efficiencies/best practice/optimisation opportunities
- Industry administration experience
Contract Control Officer employer: Guidant Global
At Veolia, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Ellesmere Port where your contributions truly matter. Our commitment to employee growth is reflected in our supportive culture that encourages professional development and collaboration, ensuring you have the tools and opportunities to excel in your role as a Contract Control Officer. With a focus on customer service excellence and innovative problem-solving, you'll be part of a team dedicated to making a positive impact while enjoying a fulfilling career.
