At a Glance
- Tasks: Provide admin support and be the first point of contact for families in need.
- Company: Join a supportive team dedicated to helping families thrive.
- Benefits: Earn £18.30/hour with flexible hours and valuable experience.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Experience in admin roles and strong customer service skills required.
The predicted salary is between 36 - 36 £ per hour.
Base Location: Holmfield House, W10 5PE
Job type: 3-month
Salary: PAYE - £18.30/hour
Job Purpose
To provide efficient administrative and business support to the Early Help Service, ensuring effective service delivery across Family Hubs. The role includes acting as a first point of contact for families, maintaining accurate records and databases, and supporting operational and reporting activities.
Roles & Responsibilities
- Act as the first point of contact, welcoming visitors and handling enquiries in a professional and supportive manner.
- Provide high-quality administrative support, including preparing documents, reports, and correspondence.
- Maintain and update databases, ensuring all records are accurate, complete, and up to date.
- Register new families and ensure all service user information is recorded in line with procedures.
- Generate reports and management information to support service delivery and performance monitoring.
- Organise meetings, including scheduling, room bookings, agendas, and minute-taking.
- Support the coordination of building operations, including health & safety checks and reporting issues.
- Communicate effectively with internal teams, external partners, and service users.
- Ensure compliance with data protection (GDPR), confidentiality, and council policies.
- Provide general administrative and team support, including covering for colleagues when required.
Essential Skills & Requirements
- Proven experience in an administrative or business support role.
- Strong customer service skills with experience in a public-facing environment.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise and meet deadlines.
- High attention to detail and accuracy in data entry and record keeping.
- Advanced IT skills, including Microsoft Office (especially Excel) and database systems.
- Experience in maintaining and managing databases and generating reports.
- Ability to work independently as well as part of a team.
- Knowledge of data protection (GDPR) and confidentiality requirements.
- Flexible, adaptable, and able to work under pressure in a fast-paced environment.
Family Hub Support Officer in City of London employer: Guidant Global
At Holmfield House, we pride ourselves on being an excellent employer that values the contributions of our Family Hub Support Officers. Our supportive work culture fosters collaboration and professional growth, offering opportunities for skill development and career advancement within the Early Help Service. With a focus on community impact and employee well-being, we provide a rewarding environment where you can make a meaningful difference in the lives of families while enjoying competitive pay and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Support Officer in City of London
✨Tip Number 1
Make sure you research the Family Hub and its services before your interview. Knowing what they do and how they support families will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of scenarios where you might need to handle enquiries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Brush up on your IT skills, especially Excel and database management. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Family Hub Support Officer in City of London
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your experience in administrative roles. We want to see how you've managed databases, prepared reports, and provided top-notch support in previous jobs. Tailor your application to showcase these skills!
Be Personable:As the first point of contact for families, it's crucial to demonstrate your customer service skills. Use friendly language and share examples of how you've handled enquiries or supported visitors in a professional manner.
Attention to Detail is Key:We love candidates who pay attention to detail! Ensure your application is free from typos and errors. Mention any experience you have with data entry and maintaining accurate records, as this is super important for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Guidant Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Family Hub Support Officer role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities listed, like maintaining databases and providing administrative support.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for families, be prepared to discuss your customer service experience. Think of specific examples where you've handled enquiries or supported visitors in a professional manner, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
The ability to prioritise tasks and manage time effectively is crucial for this position. Prepare to talk about how you've successfully organised meetings, maintained records, or managed multiple tasks in previous roles. Use concrete examples to illustrate your organisational prowess.
✨Brush Up on Data Protection Knowledge
As the role requires compliance with GDPR and confidentiality policies, it’s important to show that you understand these regulations. Be ready to discuss how you've ensured data protection in past roles and why it's important in an administrative context.
