At a Glance
- Tasks: Assist customers via phone, email, and social media to provide top-notch service.
- Company: Join a friendly team at the Council's Contact Centre in Winsford.
- Benefits: Flexible working hours, hybrid work options, and valuable experience.
- Other info: Great opportunity for career growth and training provided on the job.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Good communication skills and a confident user of Microsoft Office.
The predicted salary is between 22000 - 26000 € per year.
Base Location: Wyvern House the Drumber, Winsford, Cheshire, CW7 1AH
Job type: 3-month
JOB PURPOSE: To work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail, social media and other contact methods, based at the Council's Contact Centre in Winsford. Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas. This role in particular relates to an upcoming project by the council's Waste Management team relating to HWRC (Household Waste Recycling Centre) vehicle registration.
The position will be responsible primarily (but not exclusively) for handling incoming contacts to ensure residents are able to access Council services and provide information to residents. We are looking for individuals that will be part of a friendly team that is focused on providing fantastic service and proving added value to the local community.
PRINCIPAL RESPONSIBILITIES
- To provide information, advice and services to residents.
- To efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet.
- To provide information and advice on services of the council, external agencies and organisations.
- To take responsibility for resolving queries or completing actions arising from customer enquiries.
- To work as part of the Customer Services Team to provide a cohesive service to the customer.
- Flexible approach to working arrangements, including shift work between 8am and 7pm.
NOTE: Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job. This role is designated as Hybrid: Workers spend the majority of their time on site or in client visits. They will work in a specified Council office between site visits and may also work from home on an occasional or more frequent basis.
PERSON SPECIFICATION
Qualifications
- Essential: Functional Maths and English, Confident Microsoft Office user
- Desirable: NVQ level 2 in Customer Services or equivalent, Microsoft office skills.
Required Experience:
- Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external).
- Experience of working in a Contact Centre or face to face environment with the experience of multi-channel contacts (desirable).
- Excellent attention to detail.
- Excellent time management.
- Flexibility.
Job Related Knowledge
- Essential: General knowledge of local authority services.
- Desirable: Training will be provided on the job.
Skills and Aptitudes
- Essential: Excellent interpersonal skills, Communication skills at all levels, Problem Solving, Adaptability, Team Collaboration.
- Desirable: Conflict Resolution.
Other Requirements
- Essential: The ability to converse at ease with customers and provide advice in accurate spoken English.
- Required to work evenings/weekends.
Locations
Customer Services Representative in Cheshire, Winsford employer: Guidant Global
As a Customer Services Representative at Wyvern House in Winsford, you will join a supportive and dynamic team dedicated to enhancing the local community through exceptional service. The role offers flexible working arrangements, opportunities for professional development, and the chance to make a real impact on residents' experiences with council services. With a focus on collaboration and continuous improvement, this position is perfect for those looking to grow in a meaningful and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Cheshire, Winsford
✨Tip Number 1
Get to know the company! Research the council's services and values so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries like a pro.
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and the team you'll be joining.
We think you need these skills to ace Customer Services Representative in Cheshire, Winsford
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service roles. We want to see how you've effectively engaged with customers and resolved their queries, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with multi-channel communication and any relevant tech skills, like using CRM systems or Microsoft Office.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Guidant Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and the skills required, especially around customer service and communication. This will help you tailor your answers to show how you fit the role perfectly.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved a query or provided excellent service. Be ready to discuss how you can apply these skills in a contact centre environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple enquiries. Practising your responses will help you feel more confident during the interview. Remember, it’s all about demonstrating your problem-solving abilities and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or specific projects like the HWRC vehicle registration. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
