At a Glance
- Tasks: Support customers with enquiries and process account updates with empathy.
- Company: Join a compassionate team focused on customer satisfaction.
- Benefits: Monday to Friday hours, hybrid working after three months, and supportive team culture.
- Other info: Opportunity for career growth and flexible working arrangements.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a confident and compassionate Customer Service Advisor to join our clients team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process.
What you'll do:
- Handle inbound calls from customers
- Respond to general enquiries with empathy, professionalism, and clarity
- Process change of address requests and other account updates accurately
- Take payments and update customer records in line with internal processes
- Maintain accurate notes and ensure all interactions meet FCA regulatory requirements
- Use internal systems and databases to record information and support customer needs
What we're looking for:
- Experience working in an FCA‑regulated environment or with customer data
- Strong communication and customer service skills
- Ability to support customers through sensitive conversations with empathy
- High attention to detail and accuracy when processing information
- Confidence using multiple IT systems
- Ability to work independently as well as collaboratively within a supportive team
Working pattern:
- Monday to Friday, daytime hours
- Initially office‑based
- After three months of satisfactory performance, hybrid working becomes available: 2 days in the office, 3 days working from home
- Option to work additional office days if preferred
Locations
Customer Service Advisor in Cheshire, Warrington employer: Guidant Global
Join a supportive and dynamic team as a Customer Service Advisor, where your role is pivotal in delivering exceptional service to our customers. With a strong emphasis on empathy and professionalism, you'll thrive in a culture that values collaboration and personal growth, all while enjoying the benefits of a Monday to Friday schedule and the opportunity for hybrid working after three months. Our commitment to employee development and a positive work environment makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive customer interactions, role-play with a friend or family member to get comfortable with responding empathetically and professionally.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've accurately processed information in previous roles. This will highlight your ability to meet those FCA regulatory requirements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Cheshire, Warrington
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with customers. We want to see how you can handle sensitive conversations with compassion and professionalism, just like the role requires.
Be Detail-Oriented:Accuracy is key in this role, so don’t forget to showcase your attention to detail. Mention any experiences where you’ve had to process information carefully or maintain accurate records.
Familiarise Yourself with FCA Regulations:If you have experience in an FCA-regulated environment, let us know! It’s a big plus for this position, so be sure to include any relevant details in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Guidant Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, like handling customer enquiries and processing account updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a compassionate approach, think of examples from your past experiences where you've successfully supported customers through sensitive situations. Be ready to share these stories during the interview to highlight your ability to connect with customers on an emotional level.
✨Brush Up on FCA Regulations
Given the importance of compliance in this role, it’s a good idea to have a basic understanding of FCA regulations. You don’t need to be an expert, but being able to discuss how you would ensure compliance in your interactions can set you apart from other candidates.
✨Practice Your IT Skills
As you'll be using multiple IT systems, it’s essential to feel confident in your tech abilities. If possible, practice navigating similar systems or software before the interview. This will not only boost your confidence but also show that you're proactive and ready to hit the ground running.
