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For Companies At a Glance
- Tasks: Lead daily pension operations and drive process improvements for exceptional service.
- Company: Join a dynamic team within a high-profile benefits function.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a real impact on pension services and support members with empathy.
- Qualifications: Experience in pensions administration and strong communication skills required.
- Other info: Great stepping stone to senior roles in operations or benefits leadership.
The predicted salary is between 22 - 30 £ per hour.
Location: Filton or Broughton (Hybrid with on-site requirements)
Contract: 6-month initial contract (with potential extension)
Hours: 35 hours per week (4.5-day working pattern, flexible between 7am-7pm)
Clearance: BPSS (arranged via client)
Pay: £27.66 per hour PAYE / £37.00 per hour Umbrella
Join Us as a Pensions Operations Manager
We are looking for an enthusiastic and proactive Pensions Operations Manager to join our client's UK Group Schemes & Benefits team. This is a fantastic opportunity to take ownership of day-to-day pension operations, drive process improvements, and support colleagues and members with clarity, empathy, and professionalism. In this role, you will lead the delivery of pension administration activities, build strong relationships with internal and external partners, and contribute to wider business success. If you thrive in a fast-paced environment, enjoy improving ways of working, and are committed to exceptional service, we would love to hear from you.
What You Will Be Doing
- Operational Leadership
- Oversee the daily activities of the in-house pensions team, including retirement cases, ill-health processes, death benefit recommendations, income protection claims, invoicing, and communication campaigns.
- Allocate and plan team resources to meet daily, weekly, and monthly targets.
- Stakeholder Management
- Build effective relationships with third-party pension administrators and internal specialists.
- Liaise with scheme members to resolve queries and provide a clear, supportive experience.
- Foster strong links across the wider UK organisation.
- Process & Performance Improvement
- Review, evaluate, and enhance processes to improve accuracy, efficiency, and service quality.
- Support ongoing pension-related projects alongside the Pensions Project Team.
- Implement changes following regulatory or company policy updates.
- Governance & Reporting
- Prepare accurate management information (MI) and reports for a variety of stakeholders.
- Support annual financial scheme audits (typically 1-2 per year).
- Ensure compliance with internal policies, pensions legislation, and best practice standards.
What We Are Looking For
- Excellent communication skills (verbal, written and presentation).
- Strong organisational skills with the ability to prioritise effectively.
- A collaborative mindset with confidence to ask questions, seek clarity, and help drive improvements.
- High attention to detail and ability to work under pressure.
- Ability to coach, mentor, and support team members.
Experience
- Previous experience leading or supporting a pensions administration team.
- Solid pension administration background, ideally 5 years.
- Experience in large organisations or specialist pension providers (e.g., Mercer, Capita) is highly desirable.
- Experience integrating pension plans within a business is a strong advantage.
Nice to Have
- Familiarity with Google Workspace (G-Suite).
- Experience coordinating events, supplier initiatives, or communication activities.
Why This Role Matters
You will play a key role in ensuring pension scheme members receive accurate, timely, and compassionate support at every stage of their journey. You will also help drive meaningful improvements in how pension services are delivered-making your impact felt across the organisation.
What Is in It for You?
- Opportunity to lead and shape operational delivery within a high-profile benefits function.
- Exposure to complex pension schemes and large-scale projects.
- A supportive environment where your ideas and contributions are genuinely valued.
- Great stepping stone to senior operations, benefits leadership or specialist pensions roles.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Pensions Operations Manager (Filton or Broughton) in Bristol employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Operations Manager (Filton or Broughton) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its pension operations. Understand their values and how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pensions Operations Manager (Filton or Broughton) in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pensions administration. We want to see how your skills align with the role of Pensions Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your verbal and written skills. Whether it’s through clear examples or a well-structured cover letter, let us see how you can convey information effectively.
Highlight Your Leadership Experience: We’re looking for someone who can lead a team, so make sure to include any past leadership roles or experiences. Share specific examples of how you’ve managed teams or projects, and how you’ve driven improvements in processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the key processes involved in pension administration, especially those mentioned in the job description like retirement cases and income protection claims. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlight how you can foster collaboration and support your colleagues, as this is crucial for the role.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would build relationships with both internal and external partners. Have examples ready that demonstrate your communication skills and ability to resolve queries effectively. This will help illustrate your capability to provide a supportive experience for scheme members.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've approached process improvements in the past. Think of specific challenges you've faced in pensions administration and how you tackled them. This will show that you can think critically and drive meaningful improvements, which is a key aspect of the role.
