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- Tasks: Lead a dynamic helpdesk team to deliver top-notch maintenance services.
- Company: Join a forward-thinking company in Birmingham with a focus on teamwork.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Make a real difference by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Help Desk Admini/Supervisor in Birmingham employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Admini/Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice common interview questions related to helpdesk operations and team management. We recommend role-playing with a friend or using online resources to refine your answers and boost your confidence.
✨Tip Number 3
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation and keep your name fresh in their minds. Plus, it shows your professionalism.
We think you need these skills to ace Help Desk Admini/Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Supervisor role. Highlight your leadership experience and any relevant work with CAFM systems like Maximo. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved service delivery in previous positions. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application showcases your communication abilities. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations. This shows you're not just familiar with the tools but also understand their impact on service delivery.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership and team management abilities. Think about times when you've successfully led a team or improved performance. Highlight your approach to training and performance reviews, as this is crucial for the Helpdesk Supervisor role.
✨Showcase Your Problem-Solving Mindset
Be ready to discuss specific challenges you've faced in helpdesk operations and how you resolved them. Employers love candidates who can think on their feet and proactively manage risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Effectively
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've engaged with stakeholders in the past and how you ensure effective communication within your team and with clients.