At a Glance
- Tasks: Support educational establishments with IT queries and deliver excellent customer service.
- Company: Join a dynamic team focused on providing essential technical support.
- Benefits: Earn £16 per hour with free on-site parking and valuable experience.
- Other info: Temporary role with a supportive team environment and opportunities for growth.
- Why this job: Make a real difference during the busy back-to-school period while enhancing your tech skills.
- Qualifications: Strong customer service skills and a curiosity for IT are essential.
The predicted salary is between 30000 - 32000 £ per year.
We are hiring Service Desk Analysts to support a project focused on educational establishments across Northern Ireland with IT issues as they prepare for the busy back to school/college period. This is a great opportunity for someone with strong customer service skills, confidence handling calls and an interest in technology.
As the first point of contact for technical queries, you will play a key role in delivering an excellent service experience. You will join a supportive team environment where you can build valuable experience in a busy IT service desk setting.
In this role, you will support users by resolving IT queries, logging incidents and service requests, and keeping customers updated throughout the process.
- Answering and resolving all customer queries and questions
- Logging incidents and service requests from telephone, email and our customer portal and processing them
- Giving excellent customer service to everyone you speak to
- Making sure customers are kept updated on what's happening with their query
- Prioritising and managing your own workload and tasks, while making sure you meet deadlines
- Working in accordance with our company policies, procedures and standards
What we're looking for:
- Proven ability to handle and resolve large volumes of incoming calls
- Making outbound follow up calls
- Excellent verbal and written communication, and good customer service skills
- Experience of working on the telephone communicating with customers
- A curiosity for IT
You will be joining a busy and supportive IT operations environment that delivers essential technical support to a wide range of users. The team is focused on providing responsive, high-quality service and works collaboratively to resolve issues efficiently and keep customers informed throughout.
Key details:
- Pay: £16 per hour
- Location: Office-based at Hillview House, Newtownabbey, BT36 7LQ
- Hours: 37.5 hours per week, Monday to Friday, between 8am and 5pm. You must be able to work shifts within these hours based on business needs.
- Availability: No extensive leave can be taken during July, August and September.
- Contract Length: Temporary, 3 months, Mid July to End October
- Benefits: Free on-site parking
- Checks: Successful candidates will need to complete background and Access NI checks, and must have a live/current NI Direct account. Required documents will be confirmed at interview stage.
Service Desk Analyst in Belfast employer: Guidant Global
As a Service Desk Analyst at our company, you will thrive in a dynamic and supportive team environment dedicated to providing exceptional IT support to educational establishments across Northern Ireland. We offer competitive pay, free on-site parking, and a culture that prioritises employee growth and collaboration, ensuring you gain valuable experience while making a meaningful impact during the busy back-to-school period.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle IT queries, as these are key for the Service Desk Analyst role.
✨Tip Number 3
Be ready to demonstrate your tech curiosity! During the interview, share examples of how you've tackled IT issues in the past or any tech-related projects you've been involved in. This shows your passion for technology and problem-solving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can handle calls and resolve queries, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guidant Global
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues that users might face, especially in an educational setting. This will show your curiosity for IT and help you answer questions confidently.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or helped someone feel supported. This will demonstrate your ability to handle calls and queries effectively.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. You can do this by role-playing with a friend or family member, simulating common scenarios you might encounter on the job.
✨Stay Organised and Prioritise
Show that you can manage your workload by discussing how you prioritise tasks. Think of examples where you successfully handled multiple queries or incidents at once, and be ready to share your strategies for staying organised.
