At a Glance
- Tasks: Schedule and manage appointments to optimise workflow for engineers and enhance client satisfaction.
- Company: Join a dynamic team focused on regeneration services with a commitment to quality.
- Benefits: Gain valuable experience, develop organisational skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and training in a collaborative setting.
- Why this job: Make a real difference by ensuring projects run smoothly and clients are happy.
- Qualifications: Strong organisational skills and proficiency in MS Office; previous admin experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
General Overview: The Customer Care Advisor/Planner is responsible for the effective scheduling and administration of works within the Regeneration Services team. This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities align with the company’s quality standards. The Customer Care Advisor/Planner plays a key role in managing variations, coordinating follow-up appointments with Tenants, Clients and operatives, and maintaining high administrative accuracy to enhance operational efficiency and client satisfaction.
Key Accountabilities:
- Scheduling and Workflow Management: Efficiently schedule appointments using the relevant planning/response system, ensuring that all tasks are allocated and completed within client timescales.
- Client and KPI Management: Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently.
- Routing and Efficiency: Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines.
- Variation Processing and Follow-Up: Handle any project variations, ensuring that these are processed promptly and that necessary follow-up appointments are arranged in a timely manner.
- Administrative Support: Administer invoices, conduct customer satisfaction surveys, and maintain accurate records in line with company procedures.
- Stakeholder Coordination: Liaise with client counterparts, Operatives, Supervisors and customers to ensure smooth project operations and communication.
- Quality and Standards Compliance: Adhere to and promote company quality standards, procedures, and processes in all aspects of work.
- Property and Workspace Management: Maintain company property, ensuring that work areas are clean and tidy, and that all health and safety guidelines are followed.
- Training and Support: Assist in the training and onboarding of new starters as required, ensuring they understand their role and responsibilities.
- Any other reasonable management request.
Qualifications or Required Experience:
Essential:
- Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
- Professional attitude and approach to work, maintaining a high standard of conduct at all times.
- Competence in operating MS Office software, particularly Excel and Word.
- Previous experience in an administrative role, preferably within a similar industry.
Desirable:
- Experience working within partnership arrangements, particularly in the context of responsive repairs contracts.
- Understanding of local government operations and familiarity with Registered Social Landlords (RSLs).
- Knowledge of appointment processes and systems used in construction or regeneration services.
Customer Care Advisor/Planner in Belfast employer: Guidant Global
As a Customer Care Advisor/Planner, you will thrive in a dynamic work environment that prioritises employee development and satisfaction. Our company fosters a collaborative culture where your contributions directly impact client success and operational efficiency, all while offering comprehensive training and growth opportunities. Located in a vibrant community, we provide a supportive atmosphere that values work-life balance and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor/Planner in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and client management. Use examples from your past experiences to demonstrate how you can meet their needs and exceed expectations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Advisor/Planner in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care Advisor/Planner role. Highlight your organisational skills and any relevant experience in scheduling or administration. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed multiple tasks or improved efficiency in previous jobs. Let us know what makes you tick!
Showcase Your Tech Skills:Since you'll be using MS Office, especially Excel and Word, make sure to mention your proficiency in these tools. If you've used any planning or response systems before, give us the details! We love tech-savvy candidates.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Guidant Global
✨Know Your Scheduling Systems
Familiarise yourself with the scheduling and response systems mentioned in the job description. Be ready to discuss how you’ve used similar tools in the past, and think of examples where your organisational skills made a difference in managing appointments or workflows.
✨Demonstrate Client Management Skills
Prepare to share specific instances where you've successfully met client requirements or handled variations in projects. Highlight your ability to communicate effectively with clients and stakeholders, as this role heavily relies on maintaining strong relationships.
✨Showcase Your Administrative Accuracy
Since administrative support is key, be prepared to talk about your experience with record-keeping and invoicing. Bring examples of how you’ve maintained accuracy in your previous roles, and mention any tools or methods you use to ensure high-quality work.
✨Emphasise Team Coordination Experience
This role involves liaising with various teams, so think about times when you’ve successfully coordinated with different stakeholders. Discuss how you ensure smooth communication and operations, and be ready to explain how you handle conflicts or challenges that arise during projects.
