At a Glance
- Tasks: Coordinate engineer appointments and optimise daily work routes for maximum efficiency.
- Company: Join a dynamic team in a leading customer care environment.
- Benefits: Flexible hours, potential for overtime, and opportunities for career progression.
- Other info: Contract role with the possibility of extension or permanent position.
- Why this job: Make a real difference by ensuring client satisfaction and operational success.
- Qualifications: Strong organisational skills and a knack for problem-solving.
The predicted salary is between 24000 - 30000 £ per year.
Customer Care Advisor.
Planner (Administrator) Contract - Until 31st December 2026 (Potential for extension or temp to perm) Location - Belfast, BT15 3HN Working hours - 7.5 hours a day (possibility to do overtime on Saturday) Key Responsibilities Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
Process work order variations and arrange follow-up appointments where additional work is required.
Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly.
Process invoices, job completion records and customer satisfaction surveys in line with company procedures.
Support the onboarding and training of new employees on scheduling systems and company processes.
Ensure compliance with company policies, quality standards, health
Customer Care Advisor in Belfast employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
