At a Glance
- Tasks: Provide essential business support and manage operational issues for internal and external customers.
- Company: Join a dedicated team within the City Council, promoting values of respect and collaboration.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Office-based role with travel to various sites; confidentiality is crucial.
- Why this job: Make a real difference in the community while developing valuable skills in a supportive environment.
- Qualifications: Experience in minute taking and proficiency in Microsoft 365 applications required.
The predicted salary is between 30000 - 40000 £ per year.
Payrate: £15.38 per hour via PAYE / £19.43 per hour via Umbrella
Working Pattern: Monday–Friday Hours: 37 hrs per week
Contract Length: 2+ Months
Purpose of the job
Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.
Key job outcomes/accountabilities
- Provide a range of business support services for one or more service areas, taking ownership and responsibility.
- Make real time service decisions in response to operational issues in line with local procedures and established guidance.
- Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
- Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
- Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
- To carry out, monitor and reconcile financial transactions.
- Prepare and provide documentation and information.
- Check service delivery and processes are in line with local guidance and legislation.
- To own and drive forward process improvements.
- To communicate effectively with colleagues, senior management, internal customers and external agencies.
- May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
- To deal with escalated issues within the business support area.
- To take responsibility for own day to day operational issues.
- To work within legislative and procedural guidelines.
- This is an office-based role that may require travel to different sites.
- To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.
Additional information:
For some roles it will be necessary to undertake a basic DBS check, if this is required it will be specified in the job advertisement. This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.
General Accountabilities
- So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
- Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
- To model and promote good equalities practice and value diversity across the service.
- Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
- Ensure that all mandatory training is undertaken as required e.g. – Client's Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults.
Please note - this is not a comprehensive list.
Note:
- The Safeguarding Business Support Team requires a Business Support Officer to join us in a role supporting the Child Protection Conference Service.
- The BSO will need to have previous minute taking experience as well as good working knowledge of Microsoft 365 applications, a high level of accuracy and attention to detail.
- The BSO will be required to attend conferences in person at various clients offices around the city (so travel is required via car, bike, bus, e-scooter etc). The role will involve taking minutes at these multi-agency conferences, typing up notes into the required format, updating a database and distributing letters/ reports to professionals and family members.
- Please note due to the sensitivity of the work area confidentiality is essential and some conferences may contain distressing content.
If shortlisted, a recruiter from the team will reach out for an initial pre-screening discussion.
Business Support Officer in Basildon employer: Guidant Global
As a Business Support Officer with us, you will be part of a dedicated team that values collaboration, respect, and ownership, all while making a meaningful impact in the community of Bristol. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With a competitive pay rate and the chance to engage directly with citizens, this position not only provides job satisfaction but also the unique advantage of contributing to vital services within the local government.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Basildon
✨Join Business Intelligence Meetups
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Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Guidant Global, showing exactly what you can bring to the table.
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If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Support Officer in Basildon
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Guidant Global.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Guidant Global. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Guidant Global
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
