At a Glance
- Tasks: Provide top-notch customer support at John Radcliffe Hospital, handling requests and complaints efficiently.
- Company: Join a dedicated team at a leading hospital, making a difference in patient care.
- Benefits: Flexible part-time hours, valuable experience, and the chance to develop your skills.
- Other info: Opportunity to learn in a fast-paced setting with potential for future roles.
- Why this job: Be the voice that helps patients and staff, ensuring smooth operations in a vital environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 37338 - 44962 £ per year.
Fully Onsite, Part time
Location – OX3 9DU
Contract – 29th June – 4th October
Working days – Fri, Sat, Sun
Main Purpose of Job
To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner.
Main Duties & Responsibilities
- Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails.
- Ensure that the relevant information is accurately logged into the Computer Aided Facilities Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate department for action. Provide the caller / department with a task number.
- Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion.
- Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks.
- Responsible for passing on instructions to facilities staff, recording such action in response to calls, requests etc., enabling staff to meet the performance targets of the contract.
- Support the co-ordinated response to emergencies in a timely and professional manner.
- Assist with the training of new team members.
- Maintain Confidentiality – the Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence. You are particularly required to note that all information about patients is always to be classified as confidential.
- Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
- Comply with the Company's Policies, Management Plans and Procedures.
- Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.
PERSON SPECIFICATION
Main Attributes Required
Essential
- Understanding of and ability to deliver good customer service.
- Good written and verbal communication skills.
- High degree of attention to detail.
- Ability to work under pressure and manage conflicting priorities.
- Ability and willingness to work as part of a team.
Desirable
- Previous experience in a customer service/call centre role.
- Previous experience of using a CAFM system (in this case Maximo).
Helpdesk Administrator in Banbury employer: Guidant Global
As a Helpdesk Administrator at John Radcliffe Hospital, you will be part of a dedicated team that prioritises exceptional customer service in a dynamic healthcare environment. Our supportive work culture fosters professional growth and development, offering opportunities to enhance your skills while making a meaningful impact on patient care. With a commitment to employee well-being and a focus on teamwork, we provide a rewarding experience for those looking to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Banbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Guidant Global and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Guidant Global and let us see your personality shine through!
We think you need these skills to ace Helpdesk Administrator in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Guidant Global.
Get Familiar with Our Brand:Before applying, take some time to learn about Guidant Global and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Guidant Global
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Guidant Global.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Guidant Global will surely appreciate.
