At a Glance
- Tasks: Lead a helpdesk team to ensure efficient maintenance service delivery.
- Company: Join a dynamic team in Oxford with a focus on service excellence.
- Benefits: Potential for permanent role, competitive pay, and professional growth.
- Other info: Fast-paced environment with opportunities for training and development.
- Why this job: Make a real impact by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations required.
The predicted salary is between 30000 - 40000 € per year.
The Helpdesk Administrator is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning, and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools.
Administrator in Banbury employer: Guidant Global
As a Helpdesk Administrator in Oxford, you will join a dynamic team dedicated to delivering exceptional maintenance services across the estate. Our company fosters a collaborative work culture that prioritises employee growth through training and performance reviews, ensuring you have the tools to excel in your role. With a focus on continuous improvement and strong communication with stakeholders, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Administrator role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend jotting down key points about their operations and how you can contribute to their helpdesk team. Show them you’re not just another candidate; you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions related to helpdesk operations and leadership skills. We want you to feel confident and ready to impress when the real deal comes along.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces, so make sure to keep an eye on our listings for that ideal Helpdesk Administrator position.
We think you need these skills to ace Administrator in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Administrator role. Highlight your leadership and team management abilities, as well as any experience with CAFM systems like Maximo.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed helpdesk operations or improved service delivery in the past.
Show Off Your Communication Skills:Since strong communication is key for this position, make sure your application showcases your ability to engage with stakeholders effectively. Use clear and concise language throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations. This shows you're not just familiar with the tools but also understand their impact on service delivery.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Talk about specific situations where you motivated your team, resolved conflicts, or improved performance. This will highlight your leadership capabilities and fit for the role.
✨Showcase Your Problem-Solving Mindset
Think of instances where you've identified risks or issues in service delivery and how you addressed them. Discuss your proactive approach to problem-solving and how it has led to continuous improvement in your previous roles. This will demonstrate your ability to think on your feet and manage challenges effectively.
✨Prepare for Stakeholder Engagement
Communication is key in this role, so be ready to talk about how you've engaged with various stakeholders in the past. Share examples of how you maintained strong relationships and ensured effective communication between teams and clients. This will show that you understand the importance of collaboration in achieving service excellence.
