At a Glance
- Tasks: Handle customer calls, resolve complaints, and support admin projects.
- Company: Join a dynamic team in Lincoln focused on customer service excellence.
- Benefits: Competitive pay, supportive environment, and opportunities for training.
- Other info: Short contract with potential for growth in a vibrant workplace.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 12.71 - 12.71 £ per hour.
Contract: Till 25 Sep 2026 (Short contract)
Location: Lincoln, LN1 1DS
Pay rate: £12.71 per hour
Working Hours are 8:30am to 5:00pm (Mon - Fri)
RESPONSIBILITIES
- To answer all inbound calls in a polite and professional manner logging the details accurately.
- To build strong relationships with both external and internal customers.
- To ensure prompt resolution of complaints with a strong focus on customer retention.
- To assist credit control with outstanding debts by way of query resolution.
- Understand the daily driver debrief process and deal with any issues raised maintaining records of actions.
- To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation.
- To undertake any other such duties as may reasonably be required within the Service Centre.
- To undertake any training and development as required.
- To support the Administration Coordinator in ad hoc projects.
SKILLS & QUALIFICATIONS
- Numerate and PC literate with good telephone manner and interpersonal skills.
- Ability to work on own initiative in a high-pressure environment.
- Attention to detail.
Administrator (Administration and Customer Service) employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
We think you need these skills to ace Administrator (Administration and Customer Service)
Customer Service Skills
Telephone Manner
Interpersonal Skills
Attention to Detail
Problem-Solving Skills
Ability to Work Under Pressure
Initiative
