At a Glance
- Tasks: Provide essential admin support and help teams achieve their goals.
- Company: Join a supportive council team in Midsomer Norton.
- Benefits: Competitive pay, flexible hours, and potential for contract extension.
- Other info: Perfect for those looking to kickstart their career in administration.
- Why this job: Gain valuable experience while making a difference in your community.
- Qualifications: GCSEs or relevant experience; basic ICT skills required.
The predicted salary is between 13.47 - 13.47 £ per hour.
Location: Midsomer Norton, Radstock, UK
Contract Length: 3 Months (Possibility of extension)
Payrate: £13.47 per hr. via PAYE/ £16.99 per hr. via Umbrella
Working Arrangement: Office based position, Tuesday to Friday (28hrs per week), 8am to 4pm
Role Purpose
To provide efficient and effective clerical and administrative support to managers, individuals and teams, to enable them to maximise their delivery and assist Client's and its clients in achieving its purpose and objectives. The role will undertake a range of basic administrative tasks as required and requested, with support from senior colleagues available.
Accountabilities
- Provide routine business support as requested and required, such as printing and photocopying, and processing incoming/outgoing mail/correspondence to support the team.
- Act as a point of contact for members of the public, work with other Client's departments and external partner organisations to resolve customer queries and deliver a successful customer focused Service.
- Collate information and undertake defined word processing and other ICT-related tasks such as maintaining records or databases, to inform monitoring and decision making, and support service delivery.
- Undertake meeting support including diary management, room bookings and minute taking, to ensure defined schedules are achieved and records maintained.
- Where required and instructed, liaise with external suppliers to place orders, or obtain quotes, check invoices or purchase orders against defined requirements.
Knowledge / Skills / Experience required
- GCSE level qualification, or equivalent, or relevant experience.
- Some knowledge of the area of the Council supported.
- Basic knowledge of standard ICT packages, such as Word and Excel.
- Knowledge of administrative procedures and processes.
- Experience of providing business/administrative support services.
- Ability to communicate with a range of stakeholders in a polite and efficient manner.
- Ability to reprioritise tasks according to need and urgency.
Dimensions of role
This role does not have any supervisory or management requirements. This role does not manage any direct budgets. Planning will typically be over the period of a day, mainly responding to the requests of others.
Working Conditions
Aspects of the role that have a material impact on the nature of the job, once all reasonable actions have been taken to moderate or eliminate them:
- The role does not have any physical demands that have a material impact on the nature of the role.
- The role does not have any environmental demands that have a material impact on the nature of the role.
- The role needs to maintain vigilance / alertness / concentration in the face of a moderate degree of repetition and monotony, to ensure accuracy or safety.
- The role has occasional indirect exposure to traumatic/distressing situations or circumstances, and occasional exposure to moderately challenging or confrontational behaviour.
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Admin Assistant employer: Guidant Global
Guidant Global is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in high-volume recruitment. With a strong emphasis on employee development and collaboration, team members benefit from ongoing training opportunities and the chance to build meaningful relationships with clients across the Midlands area. The hybrid working model not only promotes work-life balance but also allows for flexibility and autonomy in managing your workload.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guidant Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guidant Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admin Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guidant Global.
How to prepare for a job interview at Guidant Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guidant Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guidant Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
