At a Glance
- Tasks: Provide essential business support and manage operational issues for internal and external customers.
- Company: Join a dedicated team within the City Council, promoting values of respect and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Office-based role with travel around the city; confidentiality is key.
- Why this job: Make a real difference in the community while developing valuable skills.
- Qualifications: Experience in minute taking and proficiency in Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Payrate: £15.38 per hour via PAYE / £19.43 per hour via Umbrella
Working Pattern: Monday–Friday Hours: 37 hrs per week
Contract Length: 2+ Months
Purpose of the job
Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.
Key job outcomes/accountabilities
- Provide a range of business support services for one or more service areas, taking ownership and responsibility.
- Make real time service decisions in response to operational issues in line with local procedures and established guidance.
- Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
- Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
- Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
- To carry out, monitor and reconcile financial transactions.
- Prepare and provide documentation and information.
- Check service delivery and processes are in line with local guidance and legislation.
- To own and drive forward process improvements.
- To communicate effectively with colleagues, senior management, internal customers and external agencies.
- May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
- To deal with escalated issues within the business support area.
- To take responsibility for own day to day operational issues.
- To work within legislative and procedural guidelines.
- This is an office-based role that may require travel to different sites.
- To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.
Additional information:
For some roles it will be necessary to undertake a basic DBS check, if this is required it will be specified in the job advertisement. This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.
General Accountabilities
- So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
- Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
- To model and promote good equalities practice and value diversity across the service.
- Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
- Ensure that all mandatory training is undertaken as required e.g. – Client's Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults.
Note:
- The Safeguarding Business Support Team requires a Business Support Officer to join us in a role supporting the Child Protection Conference Service.
- The BSO will need to have previous minute taking experience as well as good working knowledge of Microsoft 365 applications, a high level of accuracy and attention to detail.
- The BSO will be required to attend conferences in person at various clients offices around the city (so travel is required via car, bike, bus, e-scooter etc). The role will involve taking minutes at these multi-agency conferences, typing up notes into the required format, updating a database and distributing letters/ reports to professionals and family members.
- Please note due to the sensitivity of the work area confidentiality is essential and some conferences may contain distressing content.
If shortlisted, a recruiter from the team will reach out for an initial pre-screening discussion.
Business Support Officer in Aberdeen employer: Guidant Global
As a Business Support Officer with us, you will be part of a dedicated team that values collaboration, respect, and ownership in delivering essential services to the community. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in Bristol. Enjoy a competitive pay rate and the flexibility of a Monday to Friday schedule, all while contributing to the well-being of our citizens.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the council's values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to business support roles. Think about examples from your past experiences where you've demonstrated skills like problem-solving and teamwork.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using Microsoft 365 applications, brush up on your knowledge and be prepared to discuss how you've used these tools in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Business Support Officer in Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your relevant experience, especially in minute taking and using Microsoft 365 applications, to show us you’re the perfect fit!
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past roles to demonstrate your problem-solving abilities, teamwork, and customer service skills. This will help us understand how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Support Officer. Familiarise yourself with the specific skills mentioned in the job description, like minute-taking and using Microsoft 365 applications. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled operational issues in the past. Think of examples where you made real-time decisions or improved processes. This will highlight your ability to think on your feet and align with the council’s values of being dedicated and collaborative.
✨Practice Effective Communication
Since the role involves dealing with internal and external customers, practice articulating your thoughts clearly. You might face questions about handling difficult situations, so prepare examples that showcase your interpersonal skills and ability to resolve escalated issues effectively.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure high-quality work. Bring up instances where your attention to detail made a difference, especially in administrative tasks or financial transactions. This will reassure the interviewers that you can maintain the standards required for the position.
