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- Tasks: Join our team as a 24/7 NOC Engineer, resolving network incidents and supporting critical infrastructure.
- Company: Capita TechOps is a dynamic company focused on delivering high-quality IT services.
- Benefits: Enjoy flexible shifts, generous leave, volunteering days, and a supportive work culture.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced environments and love solving challenges.
- Qualifications: Experience in IT Helpdesk or NOC, strong troubleshooting skills, and CCNA certification preferred.
- Other info: Work in a collaborative environment with opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Based onsite at our Belfast NOC
Job Description:
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you\’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
You\’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.
What you will be doing
- Act as the first point of escalation for customer calls.
- Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
- Work within strict SLAs to ensure timely resolutions.
- Maintain accurate shift handovers and keep support tickets up to date.
- Keep customers informed throughout the fault lifecycle.
- Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
- Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
- Liaise with third-party engineers and suppliers to resolve issues.
- Support field engineers with remote configurations and link checks.
- Monitor network health using SolarWinds.
What we are looking for:
- Proven experience in IT Helpdesk or NOC environments.
- Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
- Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
- Experience working with third-party suppliers and managing escalations.
- Familiarity with ITIL service environments and SLA adherence.
- High attention to detail and ability to perform under pressure.
- Excellent communication and customer service skills.
- Eligible for Security Clearance.
- Foster respectful, collaborative relationships.
- Communicate openly and contribute to team success.
What\’s in it for you?
- Opportunity to progress your career.
- Shift allowance
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave and plenty more.
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24/7 NOC Engineer employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 NOC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Juniper, and Adtran equipment. Having hands-on experience or even lab practice with these systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in IT/Networking scenarios. Prepare to discuss past experiences where you've successfully resolved network incidents, as this will demonstrate your capability to handle the fast-paced environment of a NOC.
✨Tip Number 3
Understand the importance of SLAs and ITIL practices in a NOC setting. Be ready to explain how you have adhered to these standards in previous roles, as this shows your commitment to maintaining high-quality service delivery.
✨Tip Number 4
Prepare to showcase your communication skills, particularly in customer service contexts. Think of examples where you've effectively communicated technical information to non-technical clients, as this is crucial for the role.
We think you need these skills to ace 24/7 NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Helpdesk or NOC environments. Emphasise your troubleshooting skills and any certifications like CCNA that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical problem-solving. Mention specific experiences where you've successfully resolved network incidents or managed escalations.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Cisco, Juniper, and Adtran systems, as well as your experience with ITIL service environments. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects attention to detail, which is crucial for this position.
How to prepare for a job interview at Guidant Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Cisco, Juniper, and Adtran equipment. Highlight specific troubleshooting scenarios you've encountered in previous roles, as this will demonstrate your hands-on expertise and problem-solving abilities.
✨Understand the Shift Work
Since this role involves a unique shift pattern, be ready to discuss your flexibility and how you manage work-life balance during long shifts. Showing that you can thrive in a 24/7 environment will be crucial.
✨Emphasise Customer Service Experience
As the first point of escalation for customer calls, it's important to highlight your customer service skills. Share examples of how you've effectively communicated with clients and resolved issues promptly, ensuring high satisfaction.
✨Familiarity with ITIL and SLAs
Demonstrate your understanding of ITIL practices and how you have adhered to SLAs in past roles. This knowledge is vital for maintaining service quality and efficiency in a NOC environment.
