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- Tasks: Lead clients through technical challenges and drive product adoption in a dynamic environment.
- Company: A leading hospitality tech company based in Greater London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by advocating for customer needs and shaping product development.
- Qualifications: 4+ years in SaaS, strong API knowledge, and proficiency in multiple programming languages.
- Other info: Join a collaborative team focused on innovation and customer success.
The predicted salary is between 48000 - 72000 £ per year.
A hospitality technology company in Greater London is seeking a Technical Program Manager to be a key technical partner to clients, ensuring they navigate complex technical challenges. This role involves driving product adoption, advocating for customer needs in product development, and providing advanced guidance.
Candidates should have at least 4 years of experience in the SaaS industry with strong API knowledge and proficiency in multiple languages. A proactive approach to problem-solving and collaboration is essential for success in this impactful role.
Technical Program Manager - SaaS & Customer Enablement employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager - SaaS & Customer Enablement
✨Tip Number 1
Network like a pro! Reach out to folks in the SaaS industry, especially those who work in hospitality tech. A friendly chat can open doors and give you insights that might just land you that Technical Program Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your API knowledge and how you've tackled complex technical challenges in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Be proactive! If you spot a company that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, the best opportunities come from taking the initiative!
✨Tip Number 4
Prepare for interviews by practising common questions related to customer enablement and product adoption. We recommend using real-life examples from your experience to demonstrate your collaborative approach and how you advocate for customer needs.
We think you need these skills to ace Technical Program Manager - SaaS & Customer Enablement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the SaaS industry and showcases your technical skills, especially around APIs. We want to see how your background aligns with the role of Technical Program Manager.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about hospitality technology and how you can help clients navigate their technical challenges. Be sure to mention your proactive problem-solving approach!
Showcase Your Collaboration Skills: In your application, give examples of how you've worked with teams to drive product adoption and advocate for customer needs. We love seeing candidates who can work well with others and make an impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Guesty
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of the SaaS industry, especially the specific technologies and trends relevant to the company. Be prepared to discuss how you've successfully navigated technical challenges in the past and how that experience can benefit their clients.
✨Showcase Your API Expertise
Since strong API knowledge is crucial for this role, be ready to dive deep into your experience with APIs. Prepare examples of projects where you’ve integrated or developed APIs, and be ready to explain the impact of your work on product adoption and customer satisfaction.
✨Demonstrate Proactive Problem-Solving
Think of specific instances where you took the initiative to solve a complex problem. Highlight your proactive approach and how it led to successful outcomes. This will show them that you’re not just reactive but can anticipate challenges and address them head-on.
✨Emphasise Collaboration Skills
This role requires collaboration with various teams, so be prepared to discuss how you’ve worked effectively with cross-functional teams in the past. Share examples that illustrate your ability to advocate for customer needs while balancing technical requirements and team dynamics.