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- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving, and communication skills required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands‑on and self‑sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real‑world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology‑driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem‑solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross‑functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem‑Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast‑paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- (Bonus) Market Knowledge: Familiarity with the short‑term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Technical Program Manager employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Guesty. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a case study that highlights how you've tackled complex technical challenges in the past. This will demonstrate your problem-solving prowess and make you stand out.
✨Tip Number 3
Be proactive! If you spot any gaps in Guesty's product or have ideas for improvement, don’t hesitate to share them during your interview. It shows you're already thinking about how to add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Guesty team.
We think you need these skills to ace Technical Program Manager
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical experience in the SaaS industry. We want to see how you've tackled complex challenges and what solutions you've implemented. Use specific examples to demonstrate your problem-solving skills!
Be the Voice of the Customer: In your application, emphasise your ability to advocate for client needs. We love candidates who can translate customer feedback into actionable insights. Share any experiences where you’ve successfully communicated client requirements to product teams.
Keep It Clear and Concise: When writing your application, clarity is key! Avoid jargon and make complex concepts easy to understand. We appreciate straightforward communication that showcases your ability to simplify technical information for clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative and interest in joining our team!
How to prepare for a job interview at Guesty
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Guesty's platform and its features. Familiarise yourself with how it integrates with major partners like Airbnb and Booking.com. This will help you demonstrate your technical expertise and show that you're ready to tackle complex customer use cases.
✨Prepare for Technical Scenarios
Expect to discuss specific technical challenges you’ve faced in previous roles. Be ready to explain how you approached these problems and the solutions you implemented. Use examples that highlight your problem-solving skills and ability to translate complex concepts into simple terms for clients.
✨Showcase Your Communication Skills
As a Technical Program Manager, strong communication is key. Practice explaining technical concepts clearly and concisely. You might be asked to present a solution or training plan during the interview, so think about how you can make your explanations engaging and easy to understand.
✨Demonstrate Proactive Thinking
Guesty values candidates who take initiative. Think of ways you could drive product adoption and improve client workflows. Be prepared to share ideas on how you would identify adoption gaps and enhance customer setups, showing that you’re not just reactive but also proactive in your approach.