Guesty in the United Kingdom is seeking a Customer Success Team Lead to manage the SMB segment in EMEA. You will lead a global team of 5 CSMs responsible for 800+ clients, driving retention, upsells, and overall account growth.
The role supports the Director in building scalable processes, digitalising the customer journey, and coaching the CSMs on strategic conversations. Remote-ready, with location flexibility across EMEA.
#J-18808-LjbffrSenior SMB Customer Success Lead – Remote & EMEA employer: Guesty
At Guesty, we pride ourselves on being an exceptional employer that fosters a dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through continuous training and development opportunities, while our focus on collaboration ensures that every team member can contribute meaningfully to our mission in the hospitality technology sector. With the flexibility of remote work and a strong emphasis on innovation, we offer a unique environment where you can thrive both personally and professionally.
