At a Glance
- Tasks: Engage with customers, manage onboarding, and provide tailored training on the Guesty platform.
- Company: Join Guesty, a fast-growing startup revolutionising hospitality technology worldwide.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Other info: Guesty values diversity and is an Equal Opportunity Employer.
- Why this job: Be part of a global team transforming guest experiences in the hospitality industry.
- Qualifications: 2+ years in a similar role, native-level Italian, and strong technical skills required.
The predicted salary is between 28800 - 42000 £ per year.
Professional Services Consultant – Italian Speaker
Guesty is an all‑in‑one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast‑growing global startup that’s transforming how the industry works — from guest experience to business growth.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact‑driven environment, we’d love to hear from you.
We are looking for a Professional Services Consultant to join our team.
Responsibilities
- Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
- Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
- Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
- Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
- Maintain regular follow‑ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
- Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
- Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
- Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
- Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Create best practices and onboarding materials to enhance the overall customer onboarding experience.
- Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
- Address escalated customer‑side issues in coordination with the Customer Success Manager (CSM) and involve the Customer Experience (CX) team to solve technical issues promptly.
Requirements
- Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
- Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field or relevant technical work experience.
- Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
- Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast‑paced environment.
- Culture Fit: Humble and eager to learn, willing to improve current working methods. Self‑motivated, proactive team player with a positive work ethic and ambitious attitude.
- Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.
- Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
- Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.
- Technical Tools: Intermediate‑level proficiency in Google Suite, with a requirement for Excel skills.
- Native/Fluent Italian – Must!
Nice to Have
- Accounting Knowledge: Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.
- Experience with Salesforce is a plus.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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Professional Services Consultant- Italian Speaker employer: Guesty
At Guesty, we pride ourselves on being an exceptional employer that fosters a dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through continuous training and development opportunities, while our focus on collaboration ensures that every team member can contribute meaningfully to our mission in the hospitality technology sector. With the flexibility of remote work and a strong emphasis on innovation, we offer a unique environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant- Italian Speaker
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Guesty. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Guesty
Don't be shy about reaching out to Guesty directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Professional Services Consultant- Italian Speaker
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Guesty and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Guesty
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
