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For Companies At a Glance
- Tasks: Engage with customers, manage onboarding, and provide tailored training on the Guesty platform.
- Company: Join Guesty, a fast-growing startup revolutionising hospitality technology worldwide.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a global team transforming guest experiences in the hospitality industry.
- Qualifications: 2+ years in a similar role, native-level Italian, and strong technical skills required.
- Other info: Guesty values diversity and is an Equal Opportunity Employer.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Professional Services Consultant – Italian Speaker
Guesty is an all‑in‑one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast‑growing global startup that’s transforming how the industry works — from guest experience to business growth.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact‑driven environment, we’d love to hear from you.
We are looking for a Professional Services Consultant to join our team.
Responsibilities
- Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
- Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
- Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
- Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
- Maintain regular follow‑ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
- Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
- Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
- Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
- Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Create best practices and onboarding materials to enhance the overall customer onboarding experience.
- Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
- Address escalated customer‑side issues in coordination with the Customer Success Manager (CSM) and involve the Customer Experience (CX) team to solve technical issues promptly.
Requirements
- Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
- Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field or relevant technical work experience.
- Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
- Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast‑paced environment.
- Culture Fit: Humble and eager to learn, willing to improve current working methods. Self‑motivated, proactive team player with a positive work ethic and ambitious attitude.
- Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.
- Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
- Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.
- Technical Tools: Intermediate‑level proficiency in Google Suite, with a requirement for Excel skills.
- Native/Fluent Italian – Must!
Nice to Have
- Accounting Knowledge: Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.
- Experience with Salesforce is a plus.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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Professional Services Consultant- Italian Speaker employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant- Italian Speaker
✨Tip Number 1
Familiarise yourself with the Guesty platform and its features. Understanding how the software works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Italian and English communication skills. Since this role requires you to interact with clients in both languages, being able to convey technical information clearly will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed customer relationships or led onboarding processes. Highlighting your project ownership and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Research the hospitality industry trends and challenges. Showing that you understand the market and can provide insights into how Guesty can help clients will demonstrate your proactive approach and industry knowledge.
We think you need these skills to ace Professional Services Consultant- Italian Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Professional Services Consultant or in similar roles. Emphasise your technical skills, customer relationship management, and any experience with onboarding processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to communicate effectively in both Italian and English. Mention specific examples of how you've successfully managed customer relationships or resolved technical issues in the past.
Showcase Technical Acumen: In your application, highlight your technical background and problem-solving skills. If you have experience with tools like Salesforce or Google Suite, be sure to mention it, as this will demonstrate your readiness for the role.
Demonstrate Cultural Fit: Convey your eagerness to learn and adapt in your application. Share examples of how you've worked collaboratively in a team and your commitment to providing excellent customer service, which aligns with Guesty's values.
How to prepare for a job interview at Guesty
✨Showcase Your Language Skills
As an Italian speaker, it's crucial to demonstrate your fluency in both Italian and English during the interview. Be prepared to switch between languages if necessary, and consider discussing your experiences in both languages to highlight your proficiency.
✨Understand the Guesty Platform
Familiarise yourself with the Guesty platform and its features before the interview. Being able to discuss how you can help clients leverage the platform effectively will show your enthusiasm and readiness for the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully onboarded clients or resolved technical issues. Be ready to share these stories, as they will illustrate your problem-solving skills and customer focus.
✨Demonstrate Your Technical Acumen
Since the role requires a strong technical background, be prepared to discuss your technical skills and any relevant tools you've used, such as Salesforce or Google Suite. Highlighting your analytical skills will also be beneficial.
