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- Tasks: Engage with customers, manage onboarding, and provide tailored training on the Guesty platform.
- Company: Join Guesty, a leading platform revolutionizing hospitality operations with innovative technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across 15 global offices.
- Why this job: Be part of a team that transforms the hospitality industry while building strong client relationships.
- Qualifications: 3+ years in a similar role, strong technical skills, and a degree in a STEM field preferred.
- Other info: Guesty values diversity and is an Equal Opportunity Employer.
The predicted salary is between 30000 - 50000 £ per year.
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
As a Professional Services Consultant , you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.
Responsibilities:
- Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
- Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
- Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
- Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
- Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
- Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
- Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
- Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
- Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
- Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
- Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.
Requirements:
- Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
- Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
- Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
- Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment.
- Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
- Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
- Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
- Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
- Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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Professional Services Consultant employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant
✨Tip Number 1
Familiarize yourself with the Guesty platform and its features. Understanding how to navigate the system and its capabilities will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in customer onboarding and relationship management. Be prepared to share specific examples of how you've successfully guided clients through similar processes in the past.
✨Tip Number 3
Showcase your technical acumen by discussing any relevant tools or technologies you've worked with, especially in a B2B SaaS environment. This will help illustrate your ability to troubleshoot and optimize systems for clients.
✨Tip Number 4
Prepare to discuss your project management skills. Be ready to explain how you've managed multiple tasks and projects simultaneously, particularly in fast-paced settings, as this is crucial for the Professional Services Consultant role.
We think you need these skills to ace Professional Services Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Professional Services Consultant at Guesty. Familiarize yourself with customer onboarding processes, relationship management, and technical troubleshooting to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3+ years of experience in similar roles, particularly in B2B SaaS environments. Showcase specific examples of how you've successfully managed projects, onboarded clients, or resolved technical issues.
Demonstrate Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to convey technical information clearly to diverse stakeholders. Consider including experiences where you conducted training sessions or managed client relationships.
Showcase Your Technical Acumen: Mention any relevant technical skills, especially if you have experience with tools like Salesforce or proficiency in Google Suite and Excel. Highlight your analytical skills and problem-solving abilities, as these are crucial for the position.
How to prepare for a job interview at Guesty
✨Showcase Your Technical Expertise
As a Professional Services Consultant, you'll need to demonstrate your strong technical acumen. Be prepared to discuss your experience with technical problem-solving and how you've successfully managed similar projects in the past.
✨Emphasize Relationship Management Skills
Building strong relationships with clients is key. Share examples of how you've effectively communicated with customers, understood their needs, and provided tailored solutions that enhanced their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Think of specific instances where you had to troubleshoot technical issues or manage multiple tasks under pressure, and be ready to explain your approach.
✨Demonstrate Your Passion for Client Success
Show that you're not just looking for a job, but that you're genuinely invested in helping clients succeed. Discuss your commitment to going the extra mile and how you ensure a positive customer experience.
