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- Tasks: Lead technical consultations and empower clients with advanced product knowledge.
- Company: Fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, remote work options, and career growth opportunities.
- Other info: Join a diverse team of 900+ members across 16 countries.
- Why this job: Make a real impact in the hospitality industry while driving product innovation.
- Qualifications: Strong technical background and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands‑on and self‑sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall goals.
Technical Program Manager in London employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Guesty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Guesty's products and services. Understand how they help hospitality businesses and think of ways you can contribute as a Technical Program Manager. Show us you’re passionate about the industry!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle technical scenarios during interviews. We want to see how you approach complex challenges and communicate solutions clearly—make it easy for us to see you in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Technical Program Manager in London
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see how you can leverage your technical skills to tackle challenges and drive product adoption.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the Technical Program Manager role. Use specific examples that demonstrate your ability to translate complex concepts into simple solutions, just like we do at Guesty.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on how your skills can benefit our clients and enhance their experience with our platform.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Guesty
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Guesty's platform. Understand its features, integrations, and how it benefits hospitality businesses. This knowledge will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Prepare for Technical Scenarios
Expect to discuss complex technical challenges during your interview. Prepare by thinking of examples from your past experiences where you've successfully navigated similar issues. Be ready to explain your thought process and how you arrived at solutions.
✨Showcase Your Communication Skills
As a Technical Program Manager, you'll need to translate complex concepts into simple terms for clients. Practice explaining technical topics in layman's terms. This will not only highlight your communication skills but also your ability to connect with customers effectively.
✨Emphasise Collaboration with CSMs
Highlight your experience working closely with Customer Success Management teams. Discuss how you've partnered with them in the past to drive product adoption and improve client workflows. This shows that you understand the importance of teamwork in achieving customer success.