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- Tasks: Lead customer onboarding, optimise account settings, and provide engaging training sessions.
- Company: Join Guesty, a fast-growing startup revolutionising hospitality technology worldwide.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your skills.
- Qualifications: Technical background, strong communication skills, and a passion for customer success.
- Other info: Be part of a dynamic team with a culture of learning and innovation.
The predicted salary is between 28800 - 48000 £ per year.
Guesty is the all‐in‐one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We are a fast‐growing global startup transforming how the industry works – from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more, Guesty empowers property managers to deliver top‐tier guest experiences while running more efficient, data‐driven operations.
We are proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
Responsibilities- Customer Onboarding – Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
- Relationship Management – Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
- Configuration and Optimization – Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
- Training – Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
- Follow‐Up – Maintain regular follow‐ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
- Primary Point of Contact – Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
- Product Expertise – Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
- Technical Troubleshooting – Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
- Customer Needs Assessment – Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
- Feedback Loop – Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
- Best Practices Development – Create best practices and onboarding materials to enhance the overall customer onboarding experience.
- Project Management – Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
- Escalation Handling – Address escalated customer‐side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.
- Technical Background – Technical acumen and analytical skills, with a proven track record of effective problem‐solving and decision‐making. Degree in a STEM field or relevant technical work experience.
- Communication Skills – Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
- Project Ownership – Previous experience owning a project and being responsible for its success, preferably in a commercial setting.
- Culture Fit – Humble and eager to learn, with a willingness to improve current working methods. Self‐motivated, proactive team player with a positive work ethic and ambitious attitude.
- Time Management – Effective time‐management skills, with the ability to handle multiple tasks simultaneously.
- Adaptability – Quick to learn new products and technologies, staying updated with industry trends.
- Customer Focus – Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and willingness to go the extra mile to exceed expectations.
- Technical Tools – Experience with Salesforce is a plus but not mandatory. Intermediate‐level proficiency in Google Suite, with a requirement for Excel skills.
- Accounting Knowledge – Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.
- Languages – French, Italian or German as a second language.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Professional Services Consultant in London employer: Guesty
Contact Detail:
Guesty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Guesty’s platform, its features, and how it stands out in the hospitality tech space. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and their unique needs, being able to convey technical information clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your analytical abilities and how you can bring value to the team at Guesty.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Professional Services Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Consultant role. Highlight your relevant experience in customer onboarding and relationship management, as these are key aspects of the job.
Show Off Your Technical Skills: Since a technical background is important, don’t shy away from showcasing your analytical skills and any relevant technical experience. If you've worked with tools like Salesforce or have strong Excel skills, make that clear!
Communicate Clearly: Your communication skills are crucial for this role, so ensure your application reflects your ability to convey information effectively. Use clear language and structure your application well to demonstrate your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Guesty
✨Know the Guesty Platform Inside Out
Before your interview, make sure you dive deep into understanding the Guesty platform. Familiarise yourself with its features and how it integrates with other services like Airbnb and Booking.com. This will not only show your enthusiasm but also help you answer questions about how you can assist customers effectively.
✨Showcase Your Communication Skills
As a Professional Services Consultant, you'll need to convey technical information clearly. Practice explaining complex concepts in simple terms. You might even want to role-play a training session to demonstrate your ability to engage and educate clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you've successfully managed projects or resolved customer issues. Be ready to discuss how you would handle specific situations related to onboarding and customer relationship management.
✨Emphasise Your Customer Focus
Guesty values a positive customer experience, so be prepared to discuss how you've gone above and beyond for clients in previous roles. Share stories that highlight your friendly, patient demeanour and your commitment to client success, as this will resonate well with the interviewers.
