Guesty is seeking a Customer Success Team Lead to manage and develop our SMB segment in EMEA. You will lead a global team of 5 CSMs responsible for 800+ clients, driving retention, upsells, and overall account growth.
You will partner with Operations, Sales, and Onboarding to build scalable processes, digitalise the customer journey, and coach the team on strategic conversations with clients. This is a remote role with global reach.
#J-18808-LjbffrGlobal SMB Customer Success Lead | 800+ Accounts | Hybrid/Remote employer: Guesty
At Guesty, we pride ourselves on being an exceptional employer that fosters a dynamic work culture in the heart of Greater London. Our commitment to employee growth is evident through continuous training and development opportunities, while our focus on collaboration ensures that every team member can contribute meaningfully to our mission in the hospitality technology sector. With the flexibility of remote work and a strong emphasis on innovation, we offer a unique environment where you can thrive both personally and professionally.
