At a Glance
- Tasks: Lead technical consultations and empower clients with advanced product knowledge.
- Company: Join a fast-growing global startup transforming the hospitality industry.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in hospitality tech while driving client success.
- Qualifications: 4+ years in SaaS, strong problem-solving skills, and multilingual proficiency.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities
- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
Requirements
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Technical Program Manager employer: Guesty Inc.
At Guesty, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Technical Program Manager, you will have the opportunity to grow your career in a fast-paced global startup environment, where your contributions directly impact the hospitality industry. With a commitment to employee development and a focus on work-life balance, Guesty provides a unique platform for professionals to thrive while making a meaningful difference in the world of hospitality technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Guesty. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your technical prowess and problem-solving abilities. This is your chance to demonstrate how you can tackle complex challenges.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions and scenarios related to the Technical Program Manager role. The more comfortable you are, the better you'll shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Guesty team.
We think you need these skills to ace Technical Program Manager
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical experience in the SaaS industry. We want to see how you've tackled complex challenges and what solutions you've implemented. Use specific examples to demonstrate your problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, clarity is key. We appreciate straightforward language that gets to the point. Avoid jargon unless it’s relevant, and make sure your communication is easy to follow. Remember, we want to understand your experience without any confusion!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Guesty and what we stand for!
How to prepare for a job interview at Guesty Inc.
✨Know the Product Inside Out
Before your interview, dive deep into Guesty's platform and its features. Understand how it integrates with major partners like Airbnb and Booking.com. This knowledge will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Prepare for Technical Scenarios
Be ready to discuss complex customer use cases and how you would approach solving them. Think of examples from your past experience where you've navigated intricate technical challenges and be prepared to explain your thought process clearly.
✨Showcase Your Communication Skills
As a Technical Program Manager, you'll need to translate complex concepts into simple terms. Practice explaining technical ideas in layman's terms, as this will be crucial during your interview. Consider using examples from your previous roles to illustrate your communication prowess.
✨Demonstrate Proactive Problem-Solving
Think about times when you've identified gaps in product adoption or client setups. Be ready to share these experiences and how you took the initiative to improve workflows or enhance customer satisfaction. This will highlight your proactive drive and analytical thinking.
